Outside Sales Account Manager

Position Overview

The Sales Account Manager will serve as the primary point of contact for assigned clients, ensuring exceptional service delivery, long-term customer satisfaction, and account growth. This role bridges sales, support, and operations, helping clients maximize the value of their VOIP and communications solutions.

Key Responsibilities

• Act as the primary relationship manager for a portfolio of business clients
• Onboard new customers and ensure a smooth transition from sales to implementation
• Maintain regular communication with clients to understand business needs and recommend solutions
• Manage renewals, upsells, and cross-sell opportunities within existing accounts
• Coordinate with technical support, provisioning, and billing teams to resolve client issues promptly
• Monitor account health, usage, and service performance
• Address escalations professionally and follow issues through to resolution
• Maintain accurate account records, notes, and activities in CRM systems
• Educate customers on new products, features, and best practices
• Support customer retention initiatives and reduce churn

Qualifications

• 2 years of experience in account management, customer success, or B2B client-facing roles
• Experience in VOIP, telecommunications, SaaS, or managed services preferred
• Strong communication and relationship-building skills
• Ability to manage multiple accounts and priorities effectively
• Problem-solving mindset with attention to detail
• Comfortable working with CRM systems Preferrably Hubspot
• Proficient in Microsoft Office or Google Workspace

Preferred Skills

• Knowledge of hosted PBX, SIP trunking, UCaaS, or cloud communications
• Experience working with SMB or mid-market clients
• Sales or revenue retention experience
• Ability to explain technical concepts to non-technical users

Compensation & Benefits

• Competitive base salary (commensurate with experience)
• Commission or performance-based incentives
• Health, dental, and vision insurance

Security Requirements:

• Uphold strict adherence to organizational cybersecurity policies and procedures to ensure a secure working environment.
• Safeguard the confidentiality, integrity, and availability of company and client data through proactive measures and best practices.
• Promptly identify and report any security incidents or suspicious activities to maintain the organization’s defense posture.
• Actively participate in all required cybersecurity training programs to stay informed about emerging threats and compliance requirements.
• Utilize IT systems responsibly while strictly following access management protocols to prevent unauthorized access or misuse.

Pay: $40,000.00 - $60,341.34 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Application Question(s):

• Knowledge in hosted PBX, SIP trunking, UCaaS, or cloud communications?
• Are you knowledgeable about telecommunication (VoIP, SaaS or managed services)?
• Where are you located? Are you amenable to work in Flowood, MS.?

Experience:

• Telecommunication: 2 years (Required)
• Full Cycle Sales & Client Onboarding: 2 years (Required)
• B2B/Outside Sales: 2 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

Salary : $40,000 - $60,341