What are the responsibilities and job description for the Manager, FBO Services (NJUS) position at NetJets?
Join the NetJets Team
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Supervisor, FBO Services is responsible for managing the safe, efficient, and cost-effective FBO services provided by the NJS145 LLC Aircraft Cleaners and Aircraft Fuelers. This position directly coordinates all FBO services provided at the CMH headquarters, manages the personnel assigned to provide these services, along with the equipment and resources needed to assure an exceptional experience to our Owners and internal customers.
Tasks And Responsibilities
Bachelor's in Aviation Management
Certifications and Licenses
Years Of Experience
4-6 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities And Other (KSAOs)
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.
Our Comprehensive Suite Of Benefits Include
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Supervisor, FBO Services is responsible for managing the safe, efficient, and cost-effective FBO services provided by the NJS145 LLC Aircraft Cleaners and Aircraft Fuelers. This position directly coordinates all FBO services provided at the CMH headquarters, manages the personnel assigned to provide these services, along with the equipment and resources needed to assure an exceptional experience to our Owners and internal customers.
Tasks And Responsibilities
- Ensures compliance with all company, state, local and federal safety, environmental, and other applicable regulations.
- Directly supervises Aircraft Cleaning and Fueling personnel providing training, coaching and discipline.
- Ensures the safe and efficient operation of aircraft parking, departure, fueling, towing, de-icing, and cleaning services provided.
- Monitors FBO flight schedule, plans, prioritizes, assigns, and evaluates the work of the staff accordingly.
- Coordinates aircraft parking and hangar requirements with Maintenance, Operations and Owner Service departments.
- Ensures proper documentation of services provided for billing.
- Maintains staff schedules and payroll.
- Inventories and manages the resources required for the operation.
- Supports existing relationships with customers, vendors, internal departments, suppliers and establishes new relationships accordingly.
- Assists with developing policies and procedures regarding line service operations.
- Ensures fueling operation compliance with14 CFR 139.321 and other applicable rules.
- Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.
Bachelor's in Aviation Management
Certifications and Licenses
Years Of Experience
4-6 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities And Other (KSAOs)
- High School diploma or GED certificate
- Bachelor's degree in Aviation or related field, or equivalent combination of training and experience.
- Five (5) years FBO management experience.
- Valid driver's license required.
- Ability to pass a pre-employment drug screen, criminal background check and obtain AOA badge required.
- Working knowledge of 14 CFR 139.321 aircraft fueling requirements with fueling supervisor certification preferred.
- Experienced in aircraft de-icing operations and requirements.
- Excellent customer relations skills.
- Demonstrated organizational and leadership skills.
- Excellent written and oral communication skills.
- Working knowledge of Microsoft Office applications such as Excel, Word, and PowerPoint.
- Experience managing employees under a collective bargaining agreement preferred.
- OSHA 10 / OSHA 30 experience is a plus.
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.
Our Comprehensive Suite Of Benefits Include
- Medical, Dental, and Vision
- Healthcare Advocacy
- Employee Assistance Program
- Flexible Spending Accounts
- Health Savings Account with annual employer contribution
- Wellness Programs & Discounts
- Paid Time Off
- Parental Leave of Absence
- Life and Accident Insurance
- Voluntary benefits (financial protection plans)
- 401(k) plan, with 66% of every dollar you contribute matched by NetJets
- Short and Long-Term Disability
- Legal Plan
- Identity Theft Protection Plans
- Pet Insurance
- Family & Caregiving Support