What are the responsibilities and job description for the Senior ServiceNow Developer position at NetImpact Strategies?
| Job ID | 2025-3620 | Category | ServiceNow | Type | Full Time |
We have an opportunity for a Senior ServiceNow Developer to join our talented Professional Services team. The successful candidate will serve as the key technical resource leading the configuration, development, support, and maintenance of the ServiceNow implementation. The successful candidate will have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.
Responsibilities:
- Understanding how to populate and maintain the CMDB using ServiceNow best practices
- Prepare and present client-facing and internal deliverables that are technology-related
- Serve as the Senior ServiceNow application developer responsible for implementing solution design using best practices
- Overall responsibility for analyzing and documenting business processes and systems
- Facilitate requirements gathering and document requirements
- Collaborate with Product Designer to provide ServiceNow design support
- Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
- Perform hands-on technical development work based on assigned user stories; conduct unit testing for each story assigned.
- Develop JavaScript server/client code as needed for integration
- Create and use update sets to move customer configuration between environments
- Create and maintain API and data integration processes between ServiceNow and other services.
- Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis
Required
- BS/BA in a related field (Computer Science, Software Engineering, or Business Management preferred)
- Minimum of six (6) years of professional experience
- Minimum of three (3) years of direct development experience with the ServiceNow platform
- In-depth knowledge of ServiceNow administration and development, security, data management, and integrations
- Experience configuring ServiceNow ITSM/CSM
- ServiceNow Administrator Certification
- Demonstrated expertise with ServiceNow APIs and integration
- Demonstrated experience developing solutions consistent with architectural standards and ServiceNow best practices
- Must be eligible to meet government eligibility requirements
Desired Skills
- ServiceNow Application Developer and/or Implementation Specialist Certification
- ITIL v3 or v4 Certification
- Federal Consulting Industry Experience Preferred
- Two (2) years of experience with core JavaScript development
- Two (2) years of experience with web technologies such as DHTML, CSS, AJAX, XML, HTTPS
- Two (2) years of experience with Database technologies such as JDBC, SQL, MySQL, Oracle
- Previous experience configuring and customizing all aspect of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles / Groups, etc
#LI-Remote
Perks of working at NetImpact Strategies
- Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
- Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required
- Work hard, play hard - we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
- Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)
- Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications
- Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2020, & 2022!
- Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet
ABOUT US
NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.
ACCESSIBILITY NOTE
NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is NetImpact's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact's online employment application, please contact careers@netimpactstrategies.com.
EQUAL OPPORTUNITY EMPLOYER
NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").
NetImpact Strategies, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by applicable law. Recruitment, training and development, transferring and promotion practices are performed without regard to the above listed items.
