Change Management Subject Matter Expert

The Change Management SME will play a crucial role in NetImpact's objective to establish a modular, interoperable, and scalable system that supports the client's vision for a flexible, service-oriented architecture-capable of enhancing safety, efficiency, and adaptability in a complex, multi-domain environment. This role involves coordinating system change activities, ensuring safe, well-communicated transitions that minimize risk to traffic operations. The Change Management SME collaborates with executive leadership, stakeholders, and cross-functional teams to ensure effective change implementation. This position requires exceptional communication and analytical skills to drive successful organizational change.

Responsibilities

Serve as the subject matter expert for change management initiatives and process improvements.

• Lead efforts to analyze data sources, identify the best sources for stakeholder information, and establish and maintain relationships with key points of contact

• Develop relationships with stakeholders and has a working knowledge of the organization's business operations, objectives, and industry context to align change initiatives with strategic goals

• Analyze the impact of proposed changes on various aspects of the organization, including processes, systems, culture, and people

• Execute a plan to collect and update stakeholder information, establish mechanisms to collect feedback for ensuring ongoing data accuracy and relevance, and adjust plan for effective change management strategy

• Coordinate with the client and other Organizational Change Management (OCM) representatives to ensure stakeholder information is consistently reviewed and updated

• Assist in articulating requirements for the Stakeholder Management Tool to aligns with the needs of the stakeholders

• Support the development, testing, and training activities related to the stakeholder management tool and coordinate with training specialist to develop training objectives in meeting OCM needs

• Support OCM process and oversee development of OCM plans and other project deliverables: roadmap, communications plan, training plan, strategy, etc.

• Helps to identify and support key performance indicators (KPIs) and metrics to measure the success of the change initiative

• Tracks progress and provide regular reports to leadership and stakeholders

• Supports pre/post-implementation surveys and the data collection, analysis, and reporting of results

• Ensure tool compliance with Government data categorization and protection standards

• Apply OCM theories and models (e.g., Prosci, ADKAR, Kotter's 8-Step Model, Lewin's Change Management Model) to develop and implement OCM assessments and strategies

• Work with training specialists to define training objectives and support the delivery of tailored training programs for stakeholders

Required

• Bachelor's degree with at least 12 years of experience in change management, consulting, or related fields, with a proven track record of leading large-scale change initiatives

• Strong written and verbal communication skills to convey the purpose and benefits of change, as well as to engage and influence stakeholders effectively

• Understanding of OCM theories and models (e.g., Prosci, ADKAR, Kotter's 8-step Model, Lewin's Change Management Model)

• Experience in collecting and analyzing stakeholder feedback, identifying trends, and making recommendations to refine OCM strategies. Understands human behavior, motivation, and group dynamics in the context of change

• Understands stakeholders needs, concerns, and influence within their organization

• Excellent communication skills, written and verbal

• Excellent organization skills

Preferred

• Experience with digital tools for managing stakeholder information, providing reports, and creating dashboards

• Eligible candidates with federal experience are prioritized

• Experience with using ServiceNow

• Advanced change management certifications (e.g., Prosci Change Management Advanced Practitioner) is a plus. Prosci Certified Change Practitioner, Program Management Professional (PgMP), or equivalent certifications is a plus.

• Previous Federal Consulting Experience

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team

• Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required

• Work hard, play hard - we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays

• Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)

• Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!

• Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is NetImpact's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact's online employment application, please contactcareers@netimpactstrategies.com.