Business Analyst & Platform Liaison

We are seeking a Business Analyst and OCM Platform Liaison to serve as the critical connective tissue between our client, the FAA, and our internal Development team. This is not a development or platform administration role, and it is not an Air Traffic Control role. It is a relationship and translation role for someone who brings strong business analysis skills, genuine depth in Organizational Change Management, and the platform curiosity to learn a new tool quickly and become the person the client relies on. This role is responsible for stakeholder analyses, engagement planning, readiness tracking, and program communication. Translating this into clear platform requirements is the core of what makes someone successful here.

*This person will be onsite in Herndon, VA, serving as the trusted, knowledgeable face of the platform for the people they work alongside every day.

Key Responsibilities

Serve as the primary liaison between client stakeholders(Prime Contractor, FAA, and other stakeholders) and the internal Development team, translating business needs into clear, actionable requirements and translating technical realities back into terms the client can act on

• Lead requirements gathering sessions, workshops, and one-on-one conversations with client stakeholders to understand their goals and how the platform can best support them

• Serve as the trusted onsite platform resource in Herndon; this is the trusted person program staff will come to when they are stuck, need guidance, or want to understand how the platform supports their OCM work. A remote technical team backs you up; you are not expected to resolve everything independently, but your presence and familiarity make you the natural first stop.

• Partner with change effort owners and Dev leads to shape configuration and enhancement priorities based on validated client needs

• Build and maintain job aids, Quick Reference Guides (QRGs), FAQs, and other enablement materials that make the platform easier to use and adopt

• Facilitate ongoing feedback loops between the client and Dev team so that platform changes are visible, explained, and clearly tied to stakeholder input

• Be a consistent, credible, and responsive point of contact who reflects our broader commitment to customer service, not just a ticketing system

• Maintain a working knowledge of program governance artifacts (schedules, risk logs, action trackers) relevant to platform delivery

• Maintain a working agile rhythm with the Dev team, including a clear intake process for translating client needs into build-ready requirements.

Required Qualifications

• Ability to obtain Public Trust clearance (U.S. Citizen)

• Demonstrated experiencing providing requirements gathering, process analysis, stakeholder communication, and implementation & testing support in an enterprise platform environment.

• Strong business analyst background, with proven ability to gather, document, and translate business requirements into technical specifications

• Demonstrated Business Analyst experience in an Agile Software Development methodology- comfortable working in sprint-based delivery with a technical team.

• Demonstrated familiarity with at least one enterprise COTS platform (such as ServiceNow, Salesforce, Microsoft Dynamics, or equivalent)

• Sufficient demonstrated depth in Organizational Change Management to engage credibly

• Exceptional interpersonal and relationship building skills, with a demonstrated ability to earn trust and build strong working relationships with senior stakeholders

• Strong verbal and written communication skills, with the ability to flex between technical and non-technical audiences in the same conversation

Preferred Qualifications

• Direct ServiceNow experience, as a BA, platform user, or in a liaison or support role on a ServiceNow implementation.

• Experience supporting a ServiceNow implementation specifically within an Organizational Change Management or technology adoption context.

• Demonstrated expertise and knowledge of change management principles and practice with the ability to apply a structure framework (such as ADKAR, Kotter or equivalent)

• Prior experience working within a federal contracting environment, particularly in aviation or another safety critical industry

• Demonstrated familiarity with the FAA, air traffic control, or Department of Transportation operations

#LI-Onsite

Perks of working at NetImpact Strategies

• Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team

• Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required

• Work hard, play hard - we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays

• Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)

• Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!

• Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is NetImpact's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact's online employment application, please contactcareers@netimpactstrategies.com.