Level 2 IT Support Technician - In House/Field

Job Summary
We are seeking a dynamic and skilled Level 2 IT Support Technician to join our in-house and field service team. Someone who thrives on solving complex technical problems and supporting clients in real-world environments. This role is ideal for a proactive technician who is comfortable working independently, mentoring others, and serving as an escalation point for advanced desktop, network, and user issues. As a Level 2 Technician, you will handle both in-house bench work and on-site client support, collaborate closely with other technicians, and play an active role in improving documentation, processes, and overall service quality.

Key ResponsibilitiesBench & Advanced Support

· Diagnose and resolve moderate to advanced hardware and software issues on desktops and laptops.

· Perform complex repairs, system rebuilds, upgrades, and peripheral integrations.

· Identify recurring issues and recommend long-term solutions.

· Perform testing and quality assurance before returning systems.

· Document work, parts used, and time spent in the ticketing system.

· Provide elevated support via phone, email, and in person.

· Maintain an organized and professional workspace.

Field & Client-Facing Support

· Travel to client sites to resolve advanced workstation and network issues.

· Install and support workstations, printers, peripherals, and basic network equipment.

· Serve as a trusted technical resource for clients.

· Document on-site activities, solutions, and client interactions.

· Represent NetForce professionally at all client locations.

Documentation & Process Improvement

· Maintain detailed ticket documentation and resolutions.

· Update and contribute to internal knowledge base articles and user guides.

· Provide feedback on tools, workflows, and process improvements.

Team Leadership & Collaboration

· Serve as an escalation point for Level 1 technicians.

· Share best practices and troubleshooting techniques.

· Support onboarding and skill development of newer technicians.

· Promote a collaborative and accountable team environment.

Experience & Skills

· 2 years of hands-on IT support or Help Desk experience preferred.

· Strong experience supporting Windows operating systems and business applications.

· Ability to troubleshoot beyond scripted solutions.

· Excellent written and verbal communication skills.

· Ability to work independently and as part of a team.

· Professional, client-focused mindset.

What We Offer

· Competitive pay based on experience and skill level.

· Performance-based bonuses.

· Paid Time Off.

· Employee discounts.

Clear growth opportunities into higher-level roles

Pay: $20.00 - $25.00 per hour

Benefits:

• Opportunities for advancement
• Paid time off
• Professional development assistance

Experience:

• work: 2 years (Required)

License/Certification:

• drivers license (Preferred)

Work Location: In person

Salary : $20 - $25