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Enterprise Service Desk Manager

neteffects
Bridgeton, MO Full Time
POSTED ON 6/7/2026
AVAILABLE BEFORE 7/5/2026

Direct Hire position

Hybrid On-Site 2-3 days/week



Salary $125-140,000/year base plus bonus


Enterprise Service Desk Manager

Qualifications

  • Bachelor’s degree in IT or related field
  • 10 years in ITSM or end user support, with 2 years leading global teams
  • Experience with distributed and/or outsourced service models
  • Strong ITSM platform expertise (ServiceNow, SCSM, BMC, Jira, etc.)
  • Hands on knowledge of endpoint/MDM tools (Intune, Jamf, Workspace ONE)
  • Proven success driving automation, shift left, and measurable service improvement
  • Executive level communication skills and strong business acumen
  • ITIL certification preferred

How Success Is Measured

  • CSAT, FCR, MTTR, SLA/SLO performance
  • Ticket volume and self‐service adoption
  • Endpoint delivery speed and asset accuracy

Salary : $125,000 - $140,000

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