Enterprise Account Manager

Job Description

The company

Netcraft is the global leader in cybercrime detection and disruption. We’re a trusted partner for three of the four largest companies in the world, twelve of the fifty largest banks, and five country governments. We’ve blocked more than 200 million malicious sites and perform takedowns for around one-third of the world’s phishing sites.

Our advanced technology is powered by intelligent automation and data gathered over the past three decades. But we’re about so much more than software. Our team of experts is ready to respond when something new or disruptive arises. With a deep and broad network across the internet infrastructure community, we’re able to expedite site takedowns and minimize harmful effects.

Our purpose, passion, and expertise are focused on one thing: protecting the world from cybercrime. Simple, and a great platform from which to support customers.

We carry that passion through into our workplace too. Our people are highly talented and everyone is valued for their individual contribution, so we make sure Netcraft is a great place to work. From great benefits to social events, we’ve got it covered.

The Role

As an Account Manager, you will own relationships with Netcraft’s key enterprise customers. You’ll serve as their trusted advisor, ensure they realize maximum value from our services, and identify opportunities to expand these partnerships.

This is a high-impact, customer-facing role requiring strong communication skills, curiosity, and the ability to collaborate with teams across Netcraft.

What You’ll Do

• Manage a targeted book of global enterprise customers across industries such as technology, financial services, retail, and telecom.
• Develop tailored action plans for each customer, combining strategic insight with high-efficiency processes and automation.
• Serve as the long-term relationship owner — driving renewals, expansions, and overall account health.
• Meet regularly with customers (virtual & in-person) and build strong relationships from operational contacts to senior executives.
• Prepare for and lead business reviews with cross functional stakeholders at all levels (ICs, management, etc.), to: review service performance, gather feedback, identify growth opportunities, and ensure ongoing account success.
• Understand customer requirements, objectives, and challenges — and act as their internal advocate to prioritize and influence service improvements.
• Identify opportunities for customers to expand their engagement with Netcraft based on a deep understanding of the cybercrime threat landscape and each customer’s environment.
• Present service performance results, answer customer questions, and educate customers on Netcraft’s capabilities.
• Provide customers with Netcraft’s insights into phishing, scams, brand abuse, and other cyber threats relevant to their business.
• Own internal renewal processes and coordinate with Sales, Ops, Finance, and other teams to ensure alignment.
• Maintain strong pipeline hygiene and documentation within internal systems.
• Work in line with Netcraft’s hybrid work policy (in-office Tues–Thurs; flexible Mon/Fri).

What You’ll Need

• Proven experience developing long-term enterprise customer relationships in account management, customer success, or strategic partnerships.
• Strong record of renewal and expansion performance
• Excellent communication skills — written, analytical, and presentation — with the ability to simplify complex concepts and tailor messaging to technical and executive audiences.
• Strong relationship-building skills with enterprise customers and senior stakeholders.
• Experience managing complex requests: gathering requirements, collaborating with internal teams, and setting clear expectations with customers.
• High levels of self-motivation, resilience, and a solutions-focused mindset.
• Ability to collaborate cross-functionally across geographies to deliver exceptional customer outcomes.
• Minimum 5 years managing a large enterprise account portfolio with strong commercial outcomes.
• Cybersecurity or cybercrime background is helpful but not required — a strong interest in learning about phishing, malware, and digital threats is essential.

What We Offer

• Highly competitive base salary with annual review.
• Attractive bonus plan based on performance targets.
• 401(k) Safe Harbor Plan with employer match up to 4%.
• Private health, dental, optical, and life coverage.
• 33 days holiday (incl. public holidays), plus paid sick leave.
• Flexible and hybrid working options.
• Enhanced parental leave benefits.
• An inclusive culture where everyone is valued and respected.

Diversity, Equity & Inclusion

We value diversity and are committed to creating a workplace where everyone can thrive. We encourage candidates from all backgrounds to apply. Adjustments to the hiring process are available upon request.

Please note: Netcraft does not accept unsolicited approaches from external recruiters