Business Operations Manager

Job Profile

The Business Operations Manager is responsible for managing Netceed's Business Operations and Network Solutions teams and helping maximize revenue through the program's efficiencies. A successful candidate will not only manage a successful team but also strive for process improvement.

Responsibilities

• Business Operations Management
• Manage business operations lifecycle to ensure processes are running efficiently and support company goals.
• Ongoing analysis of business processes to identify improvement opportunities that drive efficiencies and revenue.
• Collaborate closely with cross-functional teams, including Sales, Purchasing, Finance, Operations, Engineering, and Product Line Management to ensure seamless communication and coordination of activities related to customer orders and account management.
• Develop, manage and measure the effectiveness of the business operations team results thru KPI's and SLA's.
• Regular monitoring of business operations processes to ensure continued improvements.
• Develop and structure root cause analysis methodology, ensuring proper traceability and resolution of action plans.
• Design sales programs for use by the customer care team based upon marketing initiatives, customer needs and industry trends.
• Provide reporting to the sales team to help drive revenue and improved customer experience.
• Team Management
• Utilize established reporting tools to manage weekly, monthly, and quarterly performance.
• Build an efficient Business Operations team that maximizes customer satisfaction and revenue.
• Meet with full team monthly to review team performance, lessons learned, share successes, and implement new monthly plans.
• Implement individual goals that align with and support company vision.
• Meet with individual team members at a standard reoccurring frequency (bi-monthly or more frequently as needed) to drill down to individual performance.
• Timely coaching and feedback to employees, including administration of performance plans and corrective action.
• Represent the organization with professionalism, integrity and customer-centric approach always.
  

Requirements/Key Experiences

• 5 Years of Sales Operations Management experience required.
• Proven process improvement background.
• Possess a strong understanding of inventory levels and sales trends; materials distribution/supply chain experience a plus.
• Six Sigma certification preferred.
• Knowledge of computers and relevant software applications.
• Customer service orientation with excellent telephone skills .
• Able to work in fast-paced, self-directed environment .
• Able to multi-task and strong attention to detail.
• Excellent verbal and written communication skills
• Professional personal presentation
• Decision-making, problem resolution and creative thinking skills
• Ability to travel 2-3 times per quarter
• Ability to work in a true team environment
• Ability to utilize a computer keyboard, computer monitor, and telephone.
• Must be able to read, write, and speak English.