What are the responsibilities and job description for the Service Manager position at NETC Fleet Services?
Matt Brown’s Truck Repair is seeking a Service Manager to lead our Bow, NH service operation. This is a full P&L leadership role responsible for driving technician productivity, managing parts margins, ensuring exceptional customer satisfaction, and overseeing overall financial performance. The Service Manager reports directly to the VP of Service and is accountable for achieving the shop’s monthly operational and financial results.
Compensation for this role is based on experience, and will range from $90K to $120K.
What You Will Do:
What You Will Bring:
Nice to Have:
What We Offer:
We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Compensation for this role is based on experience, and will range from $90K to $120K.
What You Will Do:
- Run the daily shop operation. Manage workflow across the bays, prioritize jobs, communicate with service writers and customers, and keep work moving. Be present on the floor — this is not a desk job.
- Lead and develop the technician team. Set technical standards on the floor, conduct semiannual performance reviews, and build the bench through deliberate coaching, training, and feedback. Hold technicians accountable to labor guides and company quality standards.
- Own customer satisfaction. Be the senior point of contact for customer escalations, communicate proactively on job status, and ensure quality work the first time.
- Execute the safety program. Follow all OSHA, FMCSA, and company regulations without exception. Execute the company safety program as directed by the Safety & Compliance Manager. Maintain a clean, organized, professional shop environment.
- Communicate proactively with the VP of Service. Flag issues early with a recommended solution. Report shop status, key wins, and concerns regularly — don’t wait to be asked.
- Support the broader service organization. Collaborate with other shop managers on shared standards, vendor decisions, parts strategy, and labor time discipline. Be a one-team contributor — not a silo.
- Own the shop’s financial performance. Drive technician productivity (billed vs. actual vs. standard hours), parts margin, work-in-process aging, and labor utilization. Review the shop’s P&L monthly with the VP of Service and own the corrective actions when results miss the mark.
What You Will Bring:
- Multi-year experience in commercial vehicle service — as a senior technician, service writer, foreman, lead, or assistant manager.
- Strong working knowledge of heavy-duty truck systems, diagnostics, and repair workflows.
- Demonstrated ability to lead a team — hold people accountable, give direct feedback, and develop talent.
- Comfort with financial concepts: labor utilization, parts margin, billed vs. actual hours, work-in-process.
- Strong communication — you will deal with customers, technicians, vendors, and senior leadership daily.
- Comfortable with technology: shop management systems (Fullbay), Microsoft Office, email, telematics (Samsara).
- Proven reliability and strong standing in your current role.
Nice to Have:
- Prior shop manager, or assistant shop manager experience.
- Direct experience with Fullbay, MOTOR labor guides, or comparable shop systems.
- Experience leading a turnaround, restructuring, or significant operational improvement.
- ASE certifications or OEM training.
What We Offer:
- Medical, Dental, and Vision Plans.
- Life and Disability Plans.
- AFLAC Plans
- 401K with company match.
- Paid Holidays and Vacation Time.
We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Powered by JazzHR
dmMIMjcBIy
Salary : $90,000 - $120,000