ServiceNow Architect

ServiceNow Architect

• 📍 Location: PLEASE NOTE! Baltimore area — on-site requirement approximately 3 days per month. (All travel and accommodation costs are covered by NETbuilder.)
• 💼 Employment Type: Full-time | Permanent or Contract

Why Join NETbuilder?

Since 1999, NETbuilder has been helping organizations innovate, grow, and succeed through digital transformation, consulting, and managed services. We work with leading clients across financial, government, and commercial sectors — delivering end-to-end expertise in software engineering, digital delivery, and technology solutions.

As we expand our U.S. operations, we’re building a high-performing team in Baltimore. If you are a passionate ServiceNow Architect who thrives on shaping solutions, mentoring teams, and influencing IT strategy, this is the perfect opportunity for you.

The Opportunity

You will play a pivotal role in defining ServiceNow architecture for enterprise clients, leading a team of developers, and ensuring the delivery of scalable, high-quality solutions. You’ll be central to driving ServiceNow initiatives that enhance business efficiency, IT operations, and user experiences.

What You’ll Do

• Lead, mentor, and grow a team of ServiceNow developers and technical leads.
• Translate complex business requirements into robust, scalable, and maintainable ServiceNow solutions.
• Define and enforce architecture standards and best practices across ServiceNow modules.
• Collaborate with enterprise stakeholders to design and implement integrated solutions.
• Oversee and support the configuration, development, and implementation of ServiceNow modules such as ITSM, ITOM, ITAM, GRC, CMDB, HAM, SAM, CSM, and SPM.
• Manage data integrity and quality across CMDB, HAM, SAM, and related systems.
• Conduct technical reviews, architecture assessments, and solution audits to ensure compliance with enterprise standards.
• Identify opportunities for automation, efficiency improvements, and innovative use of ServiceNow capabilities.
• Provide strategic guidance on roadmap, system enhancements, and third-party integrations.
• Act as the primary point of contact for technical escalations and solution validation.

Basic Qualifications:

• 7 years of ServiceNow experience, including hands-on development and architecture leadership.
• Proven experience leading and mentoring ServiceNow development teams.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required.
• Strong understanding of ServiceNow modules, integrations, and best practices.
• Hands-on experience managing IT data integrity across ITOM, ITAM, GRC, CMDB, HAM, and SAM.
• Experience in technical discussions, solution architecture reviews, and enterprise implementations.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills, able to convey technical concepts to both technical and non-technical stakeholders.

Preferred (Nice to Have) Certifications:

• CIS certifications in Customer Service Management (CSM), IT Service Management (ITSM), Discovery, Service Mapping, Strategic Portfolio Management (SPM), Application Portfolio Management (APM), Software Asset Management (SAM), and Hardware Asset Management (HAM).
• Experience with Agile/DevOps delivery methodologies.
• Knowledge of cloud platforms (AWS, Azure) and enterprise integration patterns.

What We Offer

• Competitive salary package, starting from $125,000 per year.
• Flexible employment options: permanent or contract.
• 14 vacation days 10 paid federal holidays.
• Comprehensive training and certification support to advance your career.
• A collaborative and inclusive culture where your ideas are valued.
• Opportunities for professional growth within an expanding U.S. team.
• Exposure to cutting-edge technologies and high-profile enterprise clients.
• The chance to shape a growing ServiceNow practice from the ground up.

💡 Please note: This role is not 100% remote — occasional onsite presence (approx. 3 days/month) is required.