Operations Coordinator

Job Title: Operations Coordinator

Department: Administration

Reports To: Director of Financial Operations
Location: Deer Park, IL
Employment Type: Full-Time, In-Office

About the Role

The Operations Coordinator plays a vital role in supporting companywide organization, efficiency, and operational alignment across departments. This position reports directly to the Director of Financial Operations and collaborates closely with leadership in Service Delivery, Finance, HR, and Sales to streamline internal systems, manage documentation, and maintain structured workflows in platforms such as SharePoint and ConnectWise.

The ideal candidate is detail-oriented, proactive, and technologically capable — someone who thrives on creating structure, ensuring consistency, and supporting the daily administrative and organizational needs of a dynamic IT managed services environment.

Key Responsibilities

• Develop, implement, and maintain an organized SharePoint filing and document management system across all departments.
• Ensure company documents, forms, and SOPs are current, properly formatted, and accessible to the appropriate teams.
• Support the Director of Financial Operations in cross-departmental projects and initiatives.
• Maintain data accuracy and assist with process documentation in ConnectWise, including service boards, templates, and time entry workflows.
• Coordinate internal communications, process updates, and document tracking between departments.
• Assist with onboarding documentation and internal training materials related to company processes and systems.
• Support department leads with administrative tasks such as scheduling, reporting, and maintaining project documentation.
• Participate in process-improvement discussions and recommend organizational efficiencies.
• Handle general office administration as needed, ensuring smooth day-to-day operations.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field required.
• 2 years of experience in office administration, operations, or systems coordination (IT or service industry preferred).
• Strong proficiency in Microsoft 365, SharePoint, and Excel; experience with ConnectWise is highly desirable.
• Excellent organizational, communication, and multitasking skills.
• Proven ability to manage multiple projects with attention to detail and deadlines.
• Comfortable working with leadership and collaborating across teams.
• Ability to handle confidential information with professionalism and discretion.

Preferred Skills

• Familiarity with IT service environments, ticketing systems, or documentation management platforms.
• Experience building templates, process maps, or dashboards.
• Analytical mindset with ability to streamline and document workflows.

Compensation

• Salary Range: $60,000 – $70,000 annually (commensurate with experience)
• Benefits: Comprehensive health, dental, and vision insurance; paid time off; 401(k); and professional development opportunities.