On-Site Technician Level 2

On-Site Technician Level 2

About the Role 

Net56 is seeking a motivated and skilled On-Site Technician to join our Technology Department. The ideal candidate will hold CompTIA A , Network , or CCNA equivalent experience and have hands-on experience supporting and troubleshooting networking systems. This position plays a critical role in ensuring that our client’s technology infrastructure operates reliably and securely to support students, teachers, and staff. 

What You’ll Do 

• Provide on-site technical support for staff, students, and administrators across multiple school sites.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and classroom technology.
• Provide support for NOC engineers with patch panels, and cabling.
• Assist in the troubleshooting of system, network and internet incidents with enterprise network skills.
• Monitor and resolve connectivity issues for wired and wireless networks.
• Perform preventive maintenance on IT and networking equipment, ensuring systems meet district standards.
• Document issues, solutions, and network configurations in district ticketing/helpdesk systems.
• Collaborate with the Technology Department on projects such as network upgrades, MDF/IDF cleanup, and infrastructure improvements.
• Provide training and technical guidance to end users on district-approved technology systems.

What We’re Looking For 

• CompTIA A and Network certifications.
• Minimum of 2–3 years of IT support experience, including hands-on networking.
• Knowledge of TCP/IP, DNS, DHCP, VLANs, routing/switching, and WiFi concepts.
• Experience with Microsoft Windows, macOS, and Google environments.
• Ability to manage multiple tasks and prioritize in a school setting.
• First responder, 24X7, on-call rotation
• Excellent communication and customer service skills.

Preferred Certifications 

• Cisco Certified Network Associate (CCNA) or equivalent networking experience.
• Prior experience supporting technology in a K-12 school district.
• Knowledge of classroom instructional technologies (interactive displays, projectors, student devices).
• Familiarity with enterprise-level network monitoring, ticketing systems, and cybersecurity practices.
• Experience with VoIP phone provision for Cisco Call Manager.

Physical & Work Requirements 

• Ability to lift 40 pounds (IT equipment, servers, monitors).
• Ability to climb ladders and work in network closets (MDF/IDF).
• Travel between schools within the district as required.