Receptionist

Job Title: Workplace Experience Coordinator/Receptionist

Location: New York, NY 10036

Duration: 3 months, Possible for Extension or Conversion into FTE

Hours: 1st shift | M-F

Summary

:As a Workplace Experience Coordinator/Receptionist, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building

.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building

.
What You'll D

• o:First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanou
• r.Issue visitor and parking passes and follow security protocol
• s.Make a memorable first impression by answering the telephone in a professional manner. Crea
• tepresentations and speak to various-sized group
• s.Arrange and confirm recreational, dining, and business activities on behalf of the requesto
• r.Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace servic
• esincluding mail, office supply services, and onboardin
• g.Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in
• aprofessional customer service-driven manne
• r.Organize and manage on-site events. This includes securing event space, set up and tear down of t
• heroom, and delivery of supplie
• s.Follow property-specific security and emergency procedures. Notify appropriate parties to ensure t
• hesafety of all individuals in the buildin
• g.Coordinate with vendors who supply services or goods to the workplac
• e.Explain detailed and/or complicated information within the team. Follow specific directions as given
• bythe manage
• r.Impact through clearly defined duties, and methods and tasks are described in detail. Use existi
• ngprocedures to solve straightforward problems while having a limited opportunity to exercise discretio

n.
Resource's Typical Working D

• ay:Greet and welcome employees, clients, and guests with a professional and friendly demea
• norManage front desk operations, including sign-in procedures and visitor managem
• entCoordinate meeting room bookings, setup, and readin
• essPerform daily workplace checks (cleanliness, organization, supplies, catering set
• up)Handle incoming calls, emails, and service reque
• stsSupport events and meetings as nee
• dedPartner with facilities and vendors to resolve any issues promp
• tlyCreate a seamless, "white glove” experience for all visit

ors
Licenses/Certificati

ons:Not requ

ired
Must Have Sk

• ills:Exceptional customer service and interpersonal s
• killsStrong organizational and multitasking abil
• itiesProfessional presence and communication s
• killsAbility to remain calm and solution-oriented in a fast-paced enviro
• nmentHigh attention to d
• etailProactive mindset with strong follow-th

rough
Nice to Have S

• kills:Hospitality or hotel front desk/reception expe
• rienceExperience in corporate office or workplace services envir
• onmentEvent coordination or meeting support expe
• rienceFamiliarity with concierge-style service de

livery
Years of Expe

rience:2 years in a front desk, hospitality, or customer-faci

ng role
Ed

ucation:High school diploma required; associate or bachelor's degree preferred Software

• Skills:Microsoft Office (Outlook, Teams, Exce
• l, Word)Calendar and room booking

systems
What You

• 'll Need:High School Diploma or GED with up to 2 years of job-related ex
• perience.Ability to follow basic work routines and standards in the application
• of work.Communication skills to exchange straightforward inf
• ormation.Working knowledge of Microsoft Office products. Examples include Word, Excel, Outl
• ook, etc.Strong organizational skills with an inquisitive