Patient Scheduling Specialist

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Company: One of Our Clients

Job Description:

Title: Site Specialist, Scheduling and Cell Logistics

Duration: 12 months (Extendable)

Location: Madison, NJ 07940

Pay Rate: $32.00 - 34.69/hr on W2

Top Skills:

Customer Experience, Communication, attention to detail, or detail oriented

Purpose and Scope of the Position

Overview:

The Site Account Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of the Company’s commercial autologous cellular immunotherapy products. They will serve as the Company's cell therapy treatment center’s main point of contact for patient scheduling.

The primary duty of the Site Account Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plan.

• Position is office-based in Madison, NJ with in-office attendance requiring a minimum of 60% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.

• Position shift time is 8am – 5 pm local.

• Overtime may occasionally be required as assigned.

• Holiday support is required as assigned.

• Travel is possible and will not exceed 10%. International travel will not exceed once per year.

Duties and Responsibilities:

• Act as primary scheduling point of contact for assigned treatment sites

• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites

• Troubleshoot and develop plans of action for issues throughout the patient journey

• Interact with internal and external stakeholders over the phone and email

• Ensure a positive end-to-end customer experience

• Execute exception processes such as product returns, product replacements, and out of spec product

• Input and maintain transactional data related to patient schedules within client’s scheduling system

• Train treatment sites on patient scheduling processes as assigned

• Document feedback from customers and partners as received

• Create and maintain master data in account management system

• Actively participate in tactical and other meetings as assigned

• Facilitate daily operations activities and meetings including shift turnover on rotating basis

• Provide real-time scheduling portal support to external users

• Lead meetings with commercial matrix teams

• Raise escalations and execute assigned

• Track assigned account health and provide insights into trends

• Comply with applicable SOPs, work practices, and other documentation

• Establish and maintain a trusted relationship with client’s commercial matrix team and treatment sites as assigned.

• Accountable for individual performance

• Execute project tasks as assigned

• Execute working groups tasks as assigned

Required Competencies

Education: Bachelor’s degree or 3 years of work experience

Experience: Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

Knowledge, Skills, and Abilities:

• Highly self-motivated, self-aware, and professional

• Able to work independently and in groups

• Flexible in responding to quickly changing business needs

• Exceptional customer service orientation

• Skilled at managing tense situations and de-escalation

• Eager to work with teams from other regions and cultures

• Able to share workspace for independent and collaborative work

• Strong sense of ownership and accountability

Working Conditions: Office environment

Physical Demands: Sitting for periods of time

Additional Information:

Personal Attributes:

• Proactive and results-oriented mindset.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

• Commitment to continuous improvement and professional development

Awards and Accolades:

America's Most Honored Businesses (Top 10%)

Awarded by USPAAC for the Fastest Growing Business in the US

12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)

Fastest 50 by NJ Biz (2020, 2019, 2020)

INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)

Top 100 by Dallas Business Journal (2020 and 2019)

Proven Supplier of the Year by Workforce Logiq (2020 and 2019)

2019 Spirit of Alliance Award by Agile1

2018 Best of the Best Platinum Award by Agile1

2018 TechServe Alliance Excellence Awards Winner

2017 Best of the Best Gold Award by Agile1(Act1 Group)