Patient Scheduling Specialist

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Company: One of Our Clients

Job Description:

Job title: Patient Scheduling and Cell Logistics Specialist

Location: Seattle, WA 98102

Duration: 12 Months (Extendable)

Pay Rate: $39.00 - 41.63/hr on W2

Sunday - Thursday; 2PM - 10:30 PM PST

2 Openings

Top Skills:

1. Operational Excellence in High-Volume Environment

o Ability to manage multiple tasks with accuracy, speed, and reliability

o Strong attention to detail with consistent delivery in time-critical workflows

o Maintains data integrity, meets deadlines, and balances competing priorities

2. Advanced Problem-Solving & Real-Time Decision Making

o Quickly assess issues and implement practical solutions under pressure

o Confidently manage disruptions (scheduling, logistics, product-related)

o Demonstrates sound judgment on escalation vs. independent resolution

3. High-Impact Communication & De-escalation

o Clear, professional communication across stakeholders and channels

o Builds trust while managing high-pressure or sensitive situations

o Effectively de-escalates conflicts and drives alignment

4. Ownership Mindset with Patient-Centric Focus

o Takes full accountability for outcomes and end-to-end execution

o Proactively identifies risks and resolves issues before escalation

o Prioritizes decisions based on patient impact and clinical timelines

5. Adaptability & Collaboration in a Global Environment

o Works effectively across regions, time zones, and cross-functional teams

o Adapts quickly to changing priorities in fast-paced settings

o Demonstrates strong collaboration, flexibility, and resilience

Description:

The Clinical Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of client’s clinical autologous cellular immunotherapy products. They will serve as client’s cell therapy treatment center’s main point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.

The primary duty of the Clinical Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.

Responsibilities:

• Act as primary scheduling point of contact for clinical trials and healthy donor program as assigned
• Create and maintain patient schedules in coordination with treatment sites and manufacturing sites
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute exception processes such as product returns, product replacements, and out of spec product
• Input and maintain transactional data related to patient schedules within scheduling system
• Train treatment sites on patient scheduling processes as assigned
• Document feedback from customers and partners as received
• Create and maintain master data in account management system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Lead meetings with clinical matrix teams as assigned
• Raise escalations and execute as assigned
• Comply with applicable SOPs, work practices, and other documentation
• Establish and maintain a trusted relationship with clinical internal partners
• Accountable for individual performance
• Execute project tasks as assigned
• Execute working groups tasks as assigned
• Knowledge, Skills, and Abilities:
• Highly self-motivated, self-aware, and professional
• Able to work independently and in groups
• Flexible in responding to quickly changing business needs
• Exceptional customer service orientation
• Skilled at managing tense situations and de-escalation
• Eager to work with teams from other regions and cultures
• Able to share workspace for independent and collaborative work
• Strong sense of ownership and accountability
• Fluent reading, speaking, and writing skills required in English

Education and Experience:

• Bachelor’s degree and 4 years of work experience
• Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
• Overtime may occasionally be required as assigned.
• Holiday support is required as assigned.

Awards and Accolades:

America's Most Honored Businesses (Top 10%)

Awarded by USPAAC for the Fastest Growing Business in the US

12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)

Fastest 50 by NJ Biz (2020, 2019, 2020)

INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)

Top 100 by Dallas Business Journal (2020 and 2019)

Proven Supplier of the Year by Workforce Logiq (2020 and 2019)

2019 Spirit of Alliance Award by Agile1

2018 Best of the Best Platinum Award by Agile1

2018 TechServe Alliance Excellence Awards Winner

2017 Best of the Best Gold Award by Agile1(Act1 Group)