What are the responsibilities and job description for the IT Support Technician position at Net2Source (N2S)?
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Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500 . Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.
Title: IT Support Technician (IT On Point)
Duration: 06 months Contract (Possible extension)
Location: Indianapolis, IN (100% Onsite)
Schedule: 5 days/week onsite
Comments/Special Instructions
This is an onsite position with occasional travel to Client's other sites within Indianapolis which is in a 10 mile radius. The client is looking to hire 1 worker and if the worker is showing good performance, they will be extended for another 6-12 months.
Position Summary
Technicians will serve as the "face of IT,” working directly with Client resources to address computer issues, questions, and concerns. This role is highly customer-facing and focused on delivering a world-class digital user experience whether users are onsite, remote, or traveling internationally. Technicians will proactively identify and remediate potential hardware and software issues, leverage data analytics to improve productivity, and ensure devices meet security standards.
IT On Point technicians act as the primary point of contact for hardware, operating systems, enterprise applications, new hire onboarding, accessories, and user adoption of new and upcoming IT initiatives and services.
Key Responsibilities
• Provide direct onsite IT support to Client employees across multiple locations
• Serve as primary contact for endpoint hardware, operating systems, and enterprise applications
• Support new hire onboarding, device provisioning, and accessory assistance
• Proactively identify and resolve potential hardware and software issues
• Ensure endpoint devices meet security standards (patching, drivers, supported app levels)
• Troubleshoot technical issues and partner with infrastructure teams as needed
• Support adoption of new and upcoming IT initiatives and services
• Leverage technical curiosity and customer focus to continuously improve digital user experience
Required Skills & Experience
• Working knowledge of setup, configuration, and use of computer hardware, software, and networks
• Strong diagnostic and problem-solving skills focused on endpoint devices and peripherals
• Advanced knowledge of Microsoft 365 tools (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams)
• Excellent technical and non-technical communication skills with ability to translate technical concepts for non-technical users
• Basic understanding of operating systems including Windows, macOS, and iOS
• Strong customer service mindset with ability to work directly with end users
Qualifications
• High School Diploma or GED required
• Previous Help Desk experience preferred
• Previous Customer Service experience required
• Completed Apple Certifications: CompTIA A and Apple Certified Support Professional
• Completed Microsoft 365 Fundamentals Certification
• IT Technician certification (e.g., Microsoft Certified IT Professional) is a plus
Additional Requirements
• Must be legally authorized to work in the United States
• Client does not anticipate providing sponsorship for employment visa status
Why Work With Us?
At Net2Source, we believe technology works best when people come first. You'll play a critical role in enabling productivity, supporting innovation, and delivering exceptional digital experiences across a global enterprise.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer. Employment decisions are based on merit, qualifications, and business needs without regard to protected characteristics.
Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
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Salary : $34 - $39