Business Support Specialist

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500 . Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Title: Business Support Specialist
Duration: 10 months contract
Location: Raleigh, NC 27609

Shift: Onsite

Position Summary
• The Business Support Specialist reports to the Business Support Supervisor of the North America Purchase to Pay (PTP) team and is responsible for taking an active role in executing, improving, and supporting the customer service framework in the North America PTP department.
• The focus of the role is to proactively ensure customer and supplier inquiries are resolved accurately, timely, and efficiently.
• The successful candidate will be expected to be highly self-motivated with proven experience in successfully supporting a best in class Business Support team providing best practice service delivery and actionable business insights.

Responsibilities
• Work closely with the global Business Support team to find trends, perform root/cause analysis, identify improvement and training opportunities to enhance the customer experience
• Partner with other global PTP team members to standardize processes globally to ensure they are scalable to support the Company's continued growth
• Effectively manage the perceptions and expectations of internal stakeholders
• Maintain process integrity, internal and SOX controls, ensure compliance with the Controller's Manual and all applicable laws and regulations
• Accountable for service delivery against agreed and evolving KPI's and service partnership agreement
• Provide thoughtful analysis and recommendations to foster dialogue with business leaders to make informed decisions based on trends, performance and future projections
• Understand business direction, key changes and needs; initiate and actively participate in the conversations on how Business Support needs to mold and adapt to stay proactive
• Effectively execute daily customer support activities using the ticketing system, daily reporting and workflow activity
• Provide training and guidance to offshore team and to internal and external customers
• Interact successfully with global PTP team members
• Ensure adherence to Company policies, procedures, SOX controls, government and/or legal requirements
• Support strategic and cross functional projects

Qualifications

Education:
• Bachelor's Degree and 4 Years' Experience, or Associate Degree and 5 Years' Experience, or High School and 6 Years' of relevant operational business support and customer services experience

Experience:
• Experience in Accounts Payable organizations
• Experience in Helpdesk ticketing environment within Financial Shared Services organization
• Experience working in a multinational or global Finance organization
• Experience in biotech or pharmaceuticals industry a plus

Skills:
• Aspire to deliver an exceptional customer experience and process excellence
• A focus on innovation and continuous improvement
• Business Partnership, build relationships and trust, share ideas and work collaboratively
• Ability to multi-task and work well in a fast-paced environment
• Excellent written, listening, and verbal communication skills
• Excellent interpersonal skills, an inquisitive mind, and the ability to work effectively with multiple, cross-functional stakeholders
• Strong analytical skills and a critical thinker; must have the ability to use excellent judgment and resolve issues with dexterity and effective decision making
• Must have the ability to exercise independent judgment
• Strong knowledge of operational business processes
• Must have the ability to influence others, build credibility, and trust
• Results orientation: The ideal candidate will be results-driven and must thrive in a fast-paced, dynamic environment
• Ability to operate successfully across diverse geographical locations and cultures
• High level of self-motivation, leadership, positive attitude, drive for achievement and a strong work ethic
• Knowledge of best practice ERP systems
• Knowledge of US GAAP and SOX Controls required
• Proficiency with Excel, Word, Outlook, and PowerPoint
• Knowledge of SAP S/4 HANA and SAP Ariba systems
• Currently Oracle or SAP experience
• Attention to details able to work in high volume environment
• Full knowledge of PTP Processes specifically Full Cycle Accounts Payable
• FSS Support background & able to troubleshoot AP issues

Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?
Click Apply Now and let's make it happen.