Technical Support Engineer

This position is based in Pittsburgh, Pennsylvania. Candidates must live in the region, as the role requires weekly in-office attendance and onsite client support visits, in addition to their work-from-home days. Applicants relocating from out of state should note this when applying; otherwise, out-of-state candidates will not be considered.

Applicants must have at least four years of post-graduation experience in a professional business environment. Recent graduates will not be considered for this role as we are seeking an IT Support Engineer with demonstrated progressive experience, advancing from field support to senior-level responsibilities. Compensation will be based on skill and experience.

Candidates should bring experience beyond first-level help desk support, with the ability to independently diagnose, escalate, and resolve more complex technical issues in a professional client environment.

Please note that this is not a software engineering or developer role.

Job Description Summary

Our clients rely on us to manage their entire infrastructure, everything from endpoint troubleshooting, server, switch, and firewall configuration to cloud infrastructure. Many of our clients are migrating their workload to the cloud. By joining us, you will be part of a team that ensures our clients' technology meets the needs of their business.

We highly value candidates with experience in cloud infrastructure and PowerShell.

What will you do? The following could vary based on your skills and experience.

• You will be responsible for configuring, monitoring, and maintaining clients’ endpoints, cloud infrastructure, servers, and networks by troubleshooting and maintaining them.
• You will set up, install, configure, and support endpoints and network equipment.
• Senior engineers will spend much of their time on project work, which you may assist them. You will use Senior Engineers as a mentor to help guide and mentor you.
• You will be actively involved in implementing endpoint, cloud, and network security measures.
• You will be required to participate in our on-call rotation, approximately two to three times a year.

Support is typically done remotely with the occasional visit to client sites. All work is dispatched from our Forest Hills office with access to a company vehicle.

After the initial onboarding and training period, you will work a combination of time in our office and at the client's office. You may go to one or as many as five clients within a day, depending on the project/scope of work, but you may return for multiple days until all the work is complete. You may be included in an on-site rotation and visit certain clients weekly or monthly.

Education And Experience:

• Associate’s Degree in Computer Science, Information Technology, or equivalent experience is required.
• Must have at least four years of progressive experience. Must include hands-on technical experience in a production environment, post-graduation.
• We value certifications! Our partners include Microsoft, Watchguard, Datto, Cisco, Symantec, VMware, and HP/Aruba. You must be able to earn new certifications as part of the job requirement.

Skills/Job Requirements:

Software:

• Microsoft Windows Server including Azure virtual servers
• Microsoft Windows Client Operating Systems
• Microsoft Office with strong experience with Microsoft 365
• Microsoft Active Directory and Entra
• Virtualization including VMware ESXi/vCenter and Microsoft Hyper-V
• Various Antivirus/EDR/EPDR applications including SentinelOne and WatchGuard/Panda
• WatchGuard VPN Client or other remote access applications

Hardware:

• Barracuda Appliances
• HP & Dell PCs, Workstations, Laptops & Tablets
• HP ProLiant Servers (all makes and models)
• HP Switches
• WatchGuard, HP or other wireless products
• Firewalls – Including WatchGuard
• APC UPSs

Bonus:

• Experience working for or with MSPs
• RMM and PSA tools
• QuickBooks
• Citrix virtualization
• On-prem to cloud migrations, including Microsoft 365 and SharePoint

Key points about the ideal candidate:

• Communication Skills: Communicate effectively with both technical and non-technical audiences, both verbally and in writing.
• Adaptability: Work both in a team and independently, in a fast-paced environment, and handle multiple tasks simultaneously.
• Organizational Skills: Will demonstrate strong organizational skills and attention to detail.
• Leadership Skills: Demonstrate the ability to influence across organizational boundaries and effectively communicate complex technical concepts to executive-level stakeholders.
• Problem-Solving: Identify and solve problems effectively.
• Work Ethic: Has a strong work ethic and professional etiquette.

Physical Requirements:

• Must be able to lift 25 to 50 pounds.
• Employees may be required to stand, walk, kneel, stoop, crawl, and reach with hands and arms.

Miscellaneous:

• Work week, Monday–Friday, 8:00 am to 5:00 pm (Overtime/weekends as needed).
• Must pass all required background checks and maintain a current, valid driver’s license with proof of insurance as a condition of employment.
• Although this is considered a hybrid position, out-of-state candidates are not encouraged to apply as there is a weekly in-office requirement. This program allows you to work from home up to 2 days per week. You must live within our geographical region.

Benefits:

• Excellent Pay - $65,000.00 - $105,000.00 per year based on skill and experience.
• You may be eligible for the Techcentives Bonus Plan, which will be offered in accordance with the program's established criteria and requirements. This allows an individual an additional earnings opportunity.
• Medical, Dental, Vision, and Life Insurance, with a large percentage employer-paid.
• Company-paid life and AD&D insurance up to $25,000; voluntary supplemental life insurance.
• Short-term and long-term disability insurance.
• Paid Time Off (Vacation/Personal/Sick, holidays, bereavement, parental and charity leave, etc.)
• Retirement plan, including an IRA Match.
• Training and certification benefit.
• FREE parking, casual professional attire, team lunches and healthy snacks, etc.

Classification

• This is a Salary-Exempt position

Job Type: Full-time

Pay: $65,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Pittsburgh, PA 15221 (Required)

Work Location: Hybrid remote in Pittsburgh, PA 15221

Salary : $65,000 - $105,000