Customer Service Representative

Job Title: Customer Service Representative
Location: Raleigh, NC 
Department: Customer Service

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will serve as the first point of contact for our customers, addressing inquiries, concerns, and providing information in a friendly and professional manner. This role is critical in maintaining customer satisfaction and fostering loyalty through exceptional service. 

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer complaints or issues by actively listening and providing solutions promptly.
• Maintain a detailed record of customer interactions and transactions using our CRM system.
• Provide product information and support to customers to assist them in making informed decisions.
• Assist in processing orders, returns, and exchanges according to company policies.
• Collaborate with team members and departments to address customer needs and improve processes.

Qualifications:

• High school diploma or equivalent; associate's degree or higher preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to work flexible hours, including evenings and weekends if needed.
• Proficiency in using customer service software and CRM systems.