What are the responsibilities and job description for the Senior Contact Center Customer Service Coordinator - 2nd/3rd Shift position at Nestle?
Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestle USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives.
Joining Nestle means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
This position is not eligible for Visa Sponsorship.
Sr. Coordinator Contact Center Cust Serv - PRC, Nutrition
As a Sr. Coordinator, Contact Center Customer Service, you serve as the voice of the brand to engage with consumers, caregivers and health care professionals responding to inquiries, complaints and praise. This role supports the Nestle Nutrition CES team and all brands within the scope of this team.
KEY RESPONSIBILITIES:
- Primarily written channels focused (SMS text, live chat, e-mail, WhatsApp, Social Media) with the ability to flex as needed
- Support all brands within the scope for Nestle Nutrition CES
- Foster consumer loyalty while driving sales and market share through exceptional customer service, expert advice, nutrition and product education, and personalized solutions.
- Facilitate and support eCommerce intiatives and product transactions
- Process quality incidents in accordance with FDA and Nestle requirements.
- Advanced competency with CRM Salesforce Engage OMNI, Product Information, Consumer Data Privacy handling
- Outbound medical professional detailing and promotion
- This position may support a 24/7 engagement center and could require availability for holidays, evenings and weekends.
QUALIFICATIONS / CERTIFICATIONS:
- High School Diploma or GED
- Additional education or certification in customer service considered a plus
- Strong communication (both verbal and written) and interpersonal skills
- Computer and/or systems knowledge
- Problem solving skills
- Customer service skills
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.
The Nestle Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.
Job Requisition: 403980