Customer Account Manager (Target)

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

POSITION OVERVIEW:

This role is responsible for making Nespresso the preferred single‑serve coffee brand among our strategic partners. The successful candidate will drive the commercial development of the Nespresso ecosystem, accelerate category growth, and enhance brand visibility while building strong, trusted relationships with buying offices and merchandising head‑office teams. The role leads both short‑ and long‑term Joint Business Plans (JBPs) with key accounts, machine partners, and Nestlé Coffee Partners to maximize high‑value B2C acquisition through a fully integrated Nespresso ecosystem—leveraging the machine portfolio, Nespresso‑branded coffee portfolio, and NABs coffee portfolio.

KEY RESPONSIBILITIES:

• Develop strategic long‑ and short‑term Joint Business Plans (JBPs) with Key Accounts (KA) to drive high‑value B2C acquisition through an integrated Nespresso ecosystem. Define and agree on promotional activities (customer‑specific promotions, paid media, in‑store marketing, events, demos, catalogs) by connecting cross‑functionally internally and externally in line with channel strategy. Support the development and implementation of Category Management through category data analysis, market trends, and competitive benchmarking to identify growth and competitive advantages.
• Proactively identify new member acquisition, NNS, and brand awareness initiatives with Trade and Machine Partners while developing and implementing KA growth and distribution strategies. Maximize the contribution of the NABs coffee portfolio, increase VL machine share, defend against compatibles, and ensure the NABs consumer journey leads to Nespresso DTC. Establish competitive and risk management frameworks using market, competition, and shopper insights.
• Build and maintain strong, performance‑driven relationships with existing and new accounts, including machine partners, at all levels. Lead negotiations with Key Accounts to establish Nespresso as category leader, including NAB margin negotiations and POS merchandising investments. Lead new item launches, Nespresso corner strategy execution, and incentive actions to keep Nespresso top‑of‑mind with Key Accounts and POS staff.
• Collaborate closely with eRetail, Trade Marketing, Retail, B2B, Field Teams, Marketing, E‑Commerce, and Supply Chain to ensure alignment and execution of KA strategies across omnichannel, retail development, visibility, logistics, and stock availability. Monitor, analyze, and communicate market performance versus plan, including assortment changes, promotions, activations, and forecasts.
• Manage budgets, investments, and business cases to achieve best ROI, ensure compliance with business principles, company policies, and B Corp requirements, and support Operating Master Plan and Nestlé Continuous Excellence initiatives. Accurately forecast capsule and machine demand, ensure sell‑in and sell‑out accuracy, participate in Monthly Business Processes, and proactively support process improvements to drive business KPIs.
  
  

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Diploma or GED required. Bachelors Degree, preferably in Business Administration, Marketing or Economics required, experience would be considered in lieu of a Degree.
• At least 5 years of National Account Management / National Account sales is strongly preferred.
• Experience working with Target in a key account management function or similar is required.
• Ability to analyze and interpret sales data to drive strategy and action plans, required.
• Experience with budget management and optimization of ROI on investments, preferred.
• Travel required 15%.
  
  

The approximate pay range for this position is $150,000 to $165,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com).

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 399161

#Nespresso#Salaried