What are the responsibilities and job description for the Customer Support - Dispatch/Following Up position at NEST?
ACT Support Associate - Dispatching & Follow Ups
Location: Sewell, NJ
Mid-Shift: Tuesday to Saturday OR Sunday to Thursday
Starting at $20/hour Bonus Potential
Fast-paced role. Big support. Strong benefits.
If you like staying busy, helping people, and being part of a team that actually works together—this might be your next move.
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards.
We believe great service starts with great people—and we invest in teams that care about doing things right.
What You’ll Do
You’ll be right in the middle of the action—connecting clients, service providers, and internal teams to keep operations running smoothly.
- Be the friendly, professional first point of contact via phone, email, text, and chat
- Dispatch and schedule Independent Service Providers (ISPs) across the U.S.
- Track, update, and manage work orders so nothing falls through the cracks
- Follow up to confirm services are completed—then close the loop
- Prioritize work based on urgency and service level agreements (SLAs)
- Collect invoices, signed work orders, and required documentation
- Keep clear, detailed notes so everyone stays informed and aligned
- Help onboard new service providers and support coverage needs
- Problem-solve in real time, handle basic issues, and escalate when needed
- Multitask like a pro—calls, systems, and updates all at once
- Jump in to support teammates when things get busy
Busy? Yes. Boring? Never.
Who Thrives in This Role
- People who enjoy fast-paced, high-energy environments
- Team players who like collaborating and supporting others
- Strong communicators who keep things professional and positive
- Organized multitaskers who stay cool under pressure
Requirements:
- High school diploma or GED
- 1–2 years of customer service experience
- Comfortable with computers and learning new systems
Pay & Perks
- Starting at $20/hr
- Bonus opportunities
- 40 hours Vacation 32 hours Personal (Year 1)
- 40 hours Paid Sick Time
- Medical plans – NEST helps cover the cost
- 401(k) with company match
- Employer-paid life insurance ($15,000)
- Employee Assistance Program (EAP)
- Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
- Company-sponsored engagement & philanthropic events
Our Values
- Innovation: Delivering real cost-saving strategies through technology and operational excellence
- Helping: Supporting our clients, communities, service providers, and employees
- Together: Building trusted partnerships through respect, teamwork, and exceptional service
Equal Opportunity Employer
NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.
Pre-Employment Requirements
Before officially joining NEST, candidates must successfully complete:
- A pre-employment skills assessment
- Background check
- Drug screening
If you want solid pay, great benefits, and a role where the day flies by—apply today.
We’re excited to meet you.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.