What are the responsibilities and job description for the Client Relationship Associate - Cleaning position at NEST?
Client Relationship Associate - Cleaning
Sewell, NJ
Monday to Friday from 8AM to 5PM or 9AM to 6PM
Fast-paced role. Big impact. Strong benefits.
If you like helping people, staying busy, and being part of a team that actually works together—this could be your next move.
Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards.
We believe great service starts with great people—and we invest in teams that care about doing things right.
What You’ll Do (aka How You’ll Make an Impact)
You’ll be in the thick of it—connecting clients, service providers, and internal teams to keep operations running smoothly.
- Be the friendly, professional first point of contact via phone, email, text, and Microsoft Teams
- Manage the execution of Cleaning and Trade services across the U.S., including scheduling, confirming, and dispatching ISPs
- Track, update, and manage work orders so nothing falls through the cracks
- Follow up to confirm services are completed—then close the loop
- Prioritize work based on urgency and SLAs (Service Level Agreements)
- Collect invoices, signed work orders, and required documentation
- Keep clear, detailed notes so everyone stays informed and aligned
- Help onboard new service providers and support coverage needs
- Problem-solve in real time, handle basic issues, and escalate when needed
- Multitask like a pro—calls, systems, and updates all at once
- Jump in to support teammates when things get busy
Busy? Yes. Boring? Never.
Who Thrives in This Role
- People who enjoy fast-paced, high-energy environments
- Team players who like collaborating and supporting others
- Strong communicators who keep things professional and positive
- Organized multitaskers who stay cool under pressure
Requirements:
- High school diploma or GED
- 1–2 years of customer service experience
- Comfortable with computers and learning new systems
Pay & Perks
- Starting at $20/hr
- Bonus opportunities
- 40 hours Vacation 32 hours Personal (Year 1)
- 40 hours Paid Sick Time
- 6 Paid Holidays
- Medical plans – NEST helps cover the cost
- 401(k) with company match
- Employer-paid life insurance ($15,000)
- Employee Assistance Program (EAP)
- Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
- Company-sponsored engagement & philanthropic events
Our Values
- Innovation: Delivering real cost-saving strategies through technology and operational excellence
- Helping: Supporting our clients, communities, service providers, and employees
- Together: Building trusted partnerships through respect, teamwork, and exceptional service
Equal Opportunity Employer
NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.
Pre-Employment Requirements
Before officially joining NEST, candidates must successfully complete:
- A pre-employment skills assessment
- Background check
- Drug screening
If you want solid pay, great benefits, and a role where the day flies by—apply today.
We’re excited to meet you.