Operations Manager

Nest Multifamily | Little Rock, Arkansas

Nest Multifamily is seeking an organized, proactive, and highly dependable Operations Manager to support the day-to-day operations of our growing multifamily property management company. This is a hands-on position that works closely with the corporate office, property management teams, vendors, owners, and residents to ensure that operations run efficiently and that the Nest standard of professionalism and service is consistently maintained.

The ideal candidate is a problem solver, excellent communicator, and natural organizer who can manage multiple priorities while remaining calm, professional, and solutions-oriented. This position will work both in the corporate office and in the field at our multifamily communities, making it an excellent opportunity for someone who enjoys variety and being actively involved in the business.

Key Responsibilities

Corporate Office Operations

• Assist with the daily operations and administrative functions of the Nest corporate office.
• Support the leadership and property management teams with day-to-day operational needs.
• Coordinate schedules, meetings, appointments, inspections, and other company activities.
• Maintain organized files, records, reports, forms, and property documentation.
• Assist with preparing reports, presentations, spreadsheets, correspondence, and other company materials.
• Help coordinate onboarding of new properties and ensure required information is collected and organized.
• Assist with implementation and maintenance of company policies, procedures, and operational standards.
• Monitor outstanding operational items and follow up to ensure deadlines are met.
• Assist with purchasing, supplies, invoices, and other administrative needs.
• Help identify opportunities to improve efficiency and streamline processes throughout the company.

Property & Field Operations

• Visit and assist at multifamily properties as needed to support onsite teams and property operations.
• Conduct property visits, inspections, and operational check-ins.
• Assist with preparing properties for ownership inspections, lender inspections, new management transitions, and other important visits.
• Help coordinate maintenance, repairs, vendors, contractors, and other property-related needs.
• Follow up on work orders, property projects, vendor commitments, and outstanding issues.
• Assist property managers with operational challenges and special projects.
• Help ensure properties are maintaining Nest's standards for appearance, cleanliness, resident experience, safety, and overall presentation.
• Assist with move-ins, move-outs, unit turns, property events, and other operational activities when needed.
• Serve as an additional resource for onsite teams during staffing shortages, busy periods, or special circumstances.
• Help coordinate property management transitions and new property takeovers.

Communication & Coordination

• Communicate professionally with property owners, residents, vendors, contractors, employees, and leadership.
• Serve as a liaison between the corporate office and onsite property teams.
• Ensure important information is communicated clearly and promptly.
• Follow up on open issues until they are resolved.
• Help create accountability around deadlines, projects, and responsibilities.
• Maintain a high level of discretion and professionalism when handling sensitive company, owner, employee, and resident information.

Special Projects

• Assist leadership with special projects and company initiatives.
• Support new property acquisitions and management transitions.
• Assist with company events, meetings, employee initiatives, and property marketing activities as needed.
• Help develop and implement new operational procedures as Nest continues to grow.
• Take ownership of projects from beginning to completion and provide regular updates to leadership.

What We're Looking For

• 3 years of experience in property management, multifamily housing, hospitality, operations, administration, or a related field preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and changing demands.
• Strong attention to detail and follow-through.
• Professional, polished, and confident interpersonal skills.
• Strong problem-solving abilities and a "figure it out" mentality.
• Ability to work independently while also functioning as a strong team player.
• Comfortable working in both a corporate office and multifamily property environment.
• Proficiency with Microsoft Office, Google Workspace, and other common business software.
• Experience with property management software such as AppFolio is a plus.
• Valid driver's license and reliable transportation required.
• Ability to travel between properties throughout Central Arkansas.

The Ideal Nest Team Member

We're looking for someone who doesn't wait to be told what needs to be done.

The right person will see a problem, take ownership, and find a solution. You should be comfortable walking into the office in the morning, helping organize a corporate project, jumping in to assist a property manager, meeting a vendor at a property, and returning to the office to help leadership finish a project — sometimes all in the same day.

You should take pride in presentation, organization, communication, and follow-through. You understand that in property management, the small details matter, and that our owners, residents, employees, and properties should all receive an exceptional level of service.

Why Nest?

Nest Multifamily is a locally owned and operated multifamily management company focused on professionalism, integrity, communication, and exceptional execution. We are building a company that combines the resources and expertise of an established organization with the responsiveness and personal attention of a local firm.

This is an opportunity to join a growing team where your work will have a direct impact on the success of our properties, our clients, and our company.

If you are organized, energetic, resourceful, and ready to be an integral part of a growing multifamily company, we'd love to hear from you.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $45,000 - $50,000