What are the responsibilities and job description for the Change & Release Coordinator position at Ness Digital Engineering?
Focus: Release Engineering, Automation & Environment Management (Prod & Non-Prod)
Position Summary
We are seeking an experienced Change & Release Coordinator to manage, oversee, and optimize end-to-end change and release deployment processes across both production and non-production environments. You will bridge the gap between Development, DevOps, QA, and IT Operations to drive reliable, repeatable releases using automated deployment pipelines and strict governance framework protocols.
Key Responsibilities
Release Orchestration & Coordination
- Own the Release Management Lifecycle for scheduled software releases, continuous integration builds, and hotfixes across multi-environment landscapes (Dev, Test, Staging, Prod).
- Lead Release Readiness reviews, Go/No-Go checkpoints, Deployment Planning meetings, and post-implementation reviews (PIRs).
- Coordinate deployment cutovers and dry runs across engineering, infrastructure, database, and security teams.
Change Governance & Compliance
- Evaluate Change Requests (CRs) for risk, impact, environment dependencies, and technical readiness prior to CAB (Change Advisory Board) reviews.
- Enforce compliance with organizational change policies, audit requirements, and ITIL standards across all changes.
- Track change success/failure metrics, maintaining accurate release schedules and release documentation.
Automation & Environment Management
- Collaborate with DevOps and Release Engineers to standardize automated deployment scripts, CI/CD pipelines, and environment configuration controls.
- Drive transition strategies from manual deployment steps to fully automated pipeline deployments.
- Manage environment access, code branch cutoffs, configuration drift monitoring, and synchronization between non-production and production environments.
Incident & Risk Mitigation
- Establish standardized rollback protocols and contingency plans for high-risk changes.
- Serve as the escalation point for deployment failures, environment contention issues, or pipeline blockages during release windows.
Qualifications & Key Skills
- Experience: 5 years of dedicated experience in IT Change, Release, or Environment Management within cloud or hybrid enterprise landscapes.
- Release Engineering & Automation: Knowledge and experience in working with team DevOps and automation work
- ITSM & Governance: Deep working knowledge of ITSM frameworks and tools (ServiceNow, Jira, Confluence, BMC Helix).
- Environment Knowledge: Familiarity with managing code deployments across microservices, containers (Docker, Kubernetes), databases, and legacy platforms.
- Methodologies: Strong understanding of Agile, DevSecOps, Continuous Delivery, and ITIL methodologies (ITIL Foundation certification preferred).
- Communication: Excellent coordination, stakeholder management, and crisis control skills during critical deployment cutover windows.