Director, Business Analytics

Director, Business Analytics

• Lead a team to develop an internal consultancy focused on maximizing the impact of our investment levels & activity effectiveness across Media, Promotions, Demos and other relevant activities.
• Establish & maintain data governance and quality standards to ensure data accuracy and reliability of reporting.
• Collaboratively work with key business partners to ensure that findings are being pulled through to action, and that insights are business relevant.
• Drive regular review meetings (in partnership with Finance) to ensure that analyses of performance are understood and that recommendations for investment changes are followed and/or risks are understood.
• Own regular updates to extended leadership team & ManCom.

• Develop and own internal consultancy with respect to machine & new member acquisition performance.
• Own forecasting process for machines and related support for machine partners.
• Drive integrated acquisition strategy for sharing retailer & marketplace insights to the wider Nespresso US organization.
• Lead category & competitive intelligence, delivering regular updates on how key competitors (both at the brand & category) are performing and why.
• Develop collaboration framework with Machine Partners, Nespresso Commercial, and Nespresso Supply Chain to ensure inventories & forecasts align with expected sales.
• Own regular updates to extended leadership team & ManCom.

• Develop & lead an internal consultancy focused on delivering decision support to key sales teams so that they better understand their business.
• Partner with key cross-functional teams around forecasting, goal setting, and analysis related to the SSIP program.
• Develop team competence to identify & clearly communicate where opportunities exist for Nespresso from a geo-local perspective.
• Collaborate with Customer Analytics & Data Science Team to continually improve upon forecasting & reporting processes.
• Evangelize the use of regional data with extended leadership team & ManCom to better understand Nespresso's performance and opportunity for growth.
• Own regular updates to extended leadership team & ManCom.

• Develop vision and core values for the team
• Craft long and short term goals for the team based on business needs and role of team in driving Nespresso to be a best in class brand
• Hire & retain top talent to ensure long-term success and influence of the team
• Coach team members to create digestible data narratives that consistently challenge the status quo of the business to drive Nespresso forward
• Develop team skill sets to achieve their personal career goals and manage their workloads effectively
• Evangelize projects and wins across Nespresso USA to energize team and deepen organizational understanding of analytics

• Bachelors Degree Required
• MBA preferred

• 10 years of relevant work experience in Business Intelligence, Commercial Analytics, Supply Chain Demand Planning, on Finance required
• 5 years of working in a Direct to Consumer business model, preferably in consumer goods
• 3 years of leading a high functioning team
• Knowledge of key retail & wholesale fundamentals, including Inventory Turnover, Weeks of Supply, Gross Margin and P&L management required
• Proven ability to drive continuous business improvement while remaining customer centric
• Knowledge of key marketing measurement fundamentals, including baseline v incremental performance measurement, marketing/media tactics, and marketing mix modelling
• Strong business acumen, with superior written, verbal and presentation skills
• Proven track record of improving business results through data analysis and of influencing an organization to become more data-driven
• Proven ability to build and retain a diverse and high functioning analytics team