Family Service Coordinator (2026 - 2027) School Year

Family Service Coordinator

POSITION DESCRIPTION

EDUCATION AND EXPERIENCE: This position requires a Bachelor of Science/Bachelor of Art degree or a bachelor’s degree in a related field, credentials or certification in social work, human services, family services, counseling. Having this completed credential within eighteen months of hire. Experience is preferred but not required. Proficiency in various computer programs in Microsoft 365, including Excel, Outlook, PowerPoint Publisher, Word, and a variety of other program wide software.

QUALIFICATIONS: This position requires to perform the duties outlined in this job description and have a working knowledge of the developmental needs of children; the ability to interact with young children effectively; be able to work closely with other professionals, Head Start staff, parents and volunteers; have an interest and concern for the philosophy and concept of the Head Start Program. Head Start children and families will always come first, in this Head Start Program, above all defined duties, perceived responsibilities and/or personal priorities!

PHYSICAL REQUIREMENTS: This position must be able to sit in front of a computer for periods of time. Must be able to lift a minimum of 30 lbs. and occasionally heavier items.

WORK ENVIORONMENT: Work is generally performed in an indoor, office setting, well-lit, well-ventilated, heated, and air-conditioned environment. The noise level in the work environment is usually moderate, but during class time, it can become noisy. This position requires extensive driving and will travel in a Head Start vehicle.

WORK SCHEDULE: This position is expected to work a total of 8 hours per day Monday through Friday in accordance with the Head Start calendar.

SUPERVISION: This position is accountable to the Family Service Manager, as their direct supervisor. This position does not supervise any staff.

EVALUATION: The Family Service Manager will evaluate this position. They will conduct a 90-day review upon hire and yearly, thereafter.

OBJECTIVES:

1. To plan and carry out a program of activities which will support and enhance the role of Parents as the principal influence on their child’s education and development. To confirm that the program recognizes Parents as responsible guardians and the prime educators of their children. To help Parents become contributors to the Head Start Program, thus providing opportunities for Parents to participate in decision making, in the classroom, in adult activities and in working with their children.

2. To provide support, information, guidance and assistance necessary to meet the needs of the

Head Start children and their families in the areas of Family and Community Partnerships, Parent Involvement, Social Services, Health and Nutrition.

3. To establish and maintain an outreach and recruitment process which systematically insures the areas’ enrollment of eligible children. To assist families in filling out applications as needed throughout the year and begin active recruitment in January.

4. To build a relationship with each Parent, by listening, establishing trust, maintaining

confidentiality and motivating them to be the best Parents they can be.

Essential Duties & Responsibilities

Key Result Area #1: Family Partnerships

1. Will work with the parents and Head Start staff as a member of the team to access services in the program and coordinate the provision of services needed in an effective and efficient manner.

2. Work as a partnership with all parents to identify their strengths and needs, assist them in completing a Family Partnership Agreement and continually support them in achieving their goals and objectives.

3. Provide appropriate nutrition, health, parenting and social service education materials for parents to enhance their ability to meet specific family needs.

4. Assist with screening of Head Start children and assist families with follow-up treatment or additional services as needed and monitor these services.

5. Provide information and guidance to link families to an ongoing health care system.

6. Establish and maintain a current family record keeping system with adequate provisions for confidentiality. Family contacts will be tracked and monitored through contact logs and Child Plus. Enrollment and family information will be entered into the computer daily.

7. Provide literacy assistance to families by identifying needs, providing information and helping them to access training, education and career planning and development opportunities.

8. Provide assistance to families in emergency situations or for crisis intervention by providing information (including addresses, phone numbers, names of contact persons, etc.) and transportation, if needed.

9. Assist staff to identify, report and provide supportive services in child abuse and neglect situations. They will coordinate, schedule and attend the Child Abuse and Neglect Identification and Reporting training in their local area.

Key Result Area #2: Parent Engagement

• Organize monthly local Parent Committee meetings with orientation meetings taking place in September. They will facilitate the election of Officers and other volunteer positions.
• Facilitate and encourage the election of Parents to serve

3. As Representatives to Policy Council and Representatives from the community to also serve on Policy Council. Parents will be elected at local meetings in September and seated at the October Policy Council meeting.

4. Develop, with the assistance of parents, a calendar of parent training and parent engagement activities for the current school year. This calendar will be given to the Family Services Manager, Education Coordinator and Teacher/Home Visitor.

5. Coordinate and schedule parent training in health, mental health, dental health, nutrition, parenting and child development education.

6. Work with the parents to prepare meeting notices, agendas and meeting minutes. Meeting notices and agendas will go out to Parents one week prior to the meetings. Records of the monthly parent meetings and training courses are to be kept, and copies are to be provided to the Family Services Manager and HR Manager.

7. Work with staff and parents to develop and plan opportunities for Parents to participate in decision making, in the classroom, in adult activities and in working with their children.

8. Plan, organize and facilitate family activities, parent/child activities, etc. in each local center with the goal of involving Head Start fathers and other family members.

Key Result Area #3: Community Partnerships

1. Attend meetings to become acquainted with local community organizations, service agencies and providers and to share information about the Head Start Program.

2. Working cooperation with the community and outside agencies, will make Parents aware of community services and resources to facilitate their use throughout the year.

3. Provide the Directory of Community Resources to each family at screening or at the first meeting with the family.

4. Provide advocacy for social and community services that are unavailable to Head Start families by acting as a catalyst to facilitate action and by helping parents to become active advocates for their children.

5. Assist staff in providing transition activities for Head Start parents and children.

Key Result Area #4: Family Service Planning

• Plan a regular schedule of meetings with center teachers and home visitors to share family information, concerns, parent meeting decisions, etc.
• Assist with revisions to documents and plans as needed.
• Working in cooperation with the Family Services Manager and the other managers and coordinators and will plan a minimum of eight specific training programs for parents each program year.

4. develop a plan with the help of the Family Services Manager for the outreach and recruitment process which systematically insures the area’s enrollment of eligible children for the upcoming program year.

Key Result Area #5: Professional Development

1. To stay current on Head Start practices by reading available materials (magazines, books, articles) related to the field of Family Services.

• Attend meetings, training courses, seminars and monthly In-Services as deemed appropriate; this may include out-of-town / state travel.
• To read all related directives, standards and plans to keep up to date with local, state and federal standards, Head Start Program Family & Community Partnerships service plan, and the employee handbook.
• Will maintain current, required education credentials and submit copies to the HR Manager to be kept in employee file.
• Participate in the annual Performance Assessment and review of the job description yearly.
• The Family Service Coordinator will strictly follow, and then lead by example, in all Head Start Policy and Procedures daily.

** This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and/or other management as required.**

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Ability to Commute:

• Aberdeen, SD 57401 (Required)

Ability to Relocate:

• Aberdeen, SD 57401: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $24