What are the responsibilities and job description for the Technical Support Specialist position at Nesco Resource?
Our client is looking for a technical support specialist for their law firm. This is a permanent, hybrid position located in Hackensack, NJ.
Responsibilities include but not limited to:
- Provide support to deal with and respond to end user technical problems and follow through to resolution.
- Responsible for hardware support, software support, assisting with deployment/imaging and user configurations, onboarding/offboarding users, equipment moves and installations, mobile device support, as well as setting up audio/video meetings in conference rooms.
- Participate in internal projects as assigned.
Position Requirements:
- Excellent oral and written communication, organizational, time management and interpersonal skills a must.
- Must be able to work as part of a team, as well as independently.
- Minimum of 3 years experience with Windows 11/Office 365.
- Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems would be an asset.
- Analytical and problem-solving skills necessary to troubleshoot and provide end user support.
- Information technology degree or related certification(s) preferred, but not essential.
Salary: 60K - 65K
Hybrid Hours:
Monday-Friday, 9:00am-5:00pm
Minimum 3 days a week in New Jersey office, occasional NYC travel
2 days a week remotely
Rotating On-Call Schedule