What are the responsibilities and job description for the Tech Support (Call Center)- 2nd Shift position at Nesco Resource?
Tech Support (Call Center)
We’re hiring a Tech / Customer Support professional to join a growing customer solutions team in the Tulsa area. This is a long-term opportunity with a company that supports residential and commercial customers through innovative smart technology and connected device solutions. If you enjoy helping people, solving technical issues, and working in a fast-paced support environment, this is a great opportunity to grow your technical and customer service career.💵 Pay & Schedule
Pay: $18/hour
Schedule: 2nd Shift- 2 PM- 10:30 PM | Five days/week including one weekend day
Location: Full-Time | On-Site | Tulsa Area
Type: Contract-To-Hire | Long-Term Opportunity
Overtime: Flexibility to stay late or arrive early based on business needs🚀 What You’ll Do
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Pro011,
We’re hiring a Tech / Customer Support professional to join a growing customer solutions team in the Tulsa area. This is a long-term opportunity with a company that supports residential and commercial customers through innovative smart technology and connected device solutions. If you enjoy helping people, solving technical issues, and working in a fast-paced support environment, this is a great opportunity to grow your technical and customer service career.💵 Pay & Schedule
Pay: $18/hour
Schedule: 2nd Shift- 2 PM- 10:30 PM | Five days/week including one weekend day
Location: Full-Time | On-Site | Tulsa Area
Type: Contract-To-Hire | Long-Term Opportunity
Overtime: Flexibility to stay late or arrive early based on business needs🚀 What You’ll Do
- Provide phone-based technical and customer support to residential and commercial clients
- Troubleshoot connected devices, monitoring equipment, and smart technology systems
- Research customer concerns and identify effective solutions while maintaining professionalism
- Deliver a calm, positive customer experience during high-volume support calls
- Document customer interactions and update account information accurately
- Escalate complex technical issues appropriately while following company procedures
- Maintain service quality standards and support overall customer satisfaction goals
- Previous technical support or call center experience required
- Strong customer service and communication skills
- Ability to navigate multiple computer systems efficiently
- Minimum typing speed of 30-40 WPM preferred
- Stable work history and dependable attendance
- High school diploma or GED required
- Ability to pass pre-employment screenings including background check and drug test
- Professional office and call center environment
- Climate-controlled facility with team-oriented atmosphere
- Fast-paced setting with consistent inbound and outbound customer interaction
- Position requires extended periods of sitting, computer use, headset communication, and multitasking throughout the shift
- Schedule flexibility required based on operational and customer support demands
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Pro011,
Salary : $18