Manufacturing IT Systems and Infrastructure Specialist

A major client of ours has a need for an Manufacturing IT Systems & Infrastructure Assistant Manager for their Hauppauge, NY office. This is an onsite, permanent role. Looking for someone with prior experience in Pharma.

Job Purpose

The Manufacturing IT Systems & Infrastructure Assistant Manager is responsible for implementing and supporting IT solutions across Manufacturing, Packaging, Warehouse, Quality, R&D, and Regulatory functions. This role provides hands-on support for IT systems, infrastructure, cybersecurity, AI automation, and computer system validation (CSV), while partnering with internal stakeholders and external vendors to deliver compliant, scalable, and secure technology solutions.

Key Responsibilities & Accountabilities

Application & Systems Management

• Support and administer MES, Serialization, SCADA, LIMS, QC, QA, R&D, and RA systems.
• Build deep technical understanding of manufacturing and quality applications to propose system enhancements and process improvements aligned with business needs.
• Provide SAP support for Production, Warehouse, Packaging, and Quality modules.
• Manage audit trails, CSV documentation, and validation activities.
• Administer applications, user roles, profiles, and system configurations.

Infrastructure, Cybersecurity & Automation

• Support IT infrastructure, networking, and enterprise security solutions.
• Implement and maintain cybersecurity controls in alignment with compliance requirements.
• Support AI automation initiatives and evaluate emerging technologies.
• Define and support enterprise application architecture to enable collaboration with internal users, vendors, and partners.

Stakeholder & Vendor Engagement

• Collaborate with cross-functional teams including Manufacturing, Packaging, Warehouse, QC, QA, R&D, Engineering, Finance, HR, and IT Business Partners.
• Coordinate with internal Corporate IT Infrastructure and Security teams.
• Manage relationships with external vendors and implementation partners.

Strategy, Planning & Continuous Improvement

• Identify opportunities to scale applications across regions with similar business processes.
• Develop business cases for tactical and strategic IT solutions aligned with future roadmaps.
• Drive data standards and ensure alignment with evolving regulatory and compliance requirements.

Project Management & Service Delivery

• Track project timelines, milestones, scope, budgets, and deliverables.
• Ensure KPIs and success metrics align with defined business outcomes.
• Design and manage support models, ensuring SLAs are met for Incident, Change, and Request Management.
• Coordinate delivery with internal teams and external partners

Qualifications & Requirements

Education

• Bachelor's degree in Engineering, Information Technology, or a related field.

Experience

• 4–6 years of experience across multiple IT platforms.
• Experience supporting Manufacturing, Packaging, Warehouse, and Quality IT systems in a regulated (preferably pharmaceutical) environment.
• Hands-on experience with MES, SCADA, LIMS, Serialization, and SAP.
• Strong experience with CSV, validation, and audit readiness.
• Experience with IT infrastructure, networking, cybersecurity, and AI automation.

Technical Skills

• IT administration for Manufacturing, Packaging, and Quality systems.
• CSV, PLC validation, and QC instrument software validation.
• SAP (Production, Warehouse, Packaging, Quality modules).
• Database knowledge (SQL / Oracle).
• Advanced Microsoft Office skills, especially Excel (macros preferred).

Core Competencies

• Strong analytical and problem-solving skills.
• Ability to translate technical solutions into business value.
• Effective communication and stakeholder management skills.
• Experience working with cross-functional and global teams.