What are the responsibilities and job description for the Field Network Technician position at Nesco Resource?
Job Description
Our client is looking for a Field Service Dispatch Technician with a proven track record in:
Our client is looking for a Field Service Dispatch Technician with a proven track record in:
- Racking and stacking of network devices
- Cable patching
- Physical layer troubleshooting
- Installing and troubleshooting Cisco and Avaya IP phones, performing day-to-day field installation, configuration, service, preventative maintenance, equipment decommissions, etc.
- Hourly salary based upon the level of experience & skill set
- A permanent position may be offered after a minimum of 6 months' trial period
- Standard work hours
- Field Dispatch work is generally Monday - Friday/Saturday and mostly daytime, but some nights may be requested for project work and/or incident support work after the sites have closed for the day. Must be available for weekend project work when requested. Advance notice is given whenever possible.
- Tech must be available to be on a rotating weekly on-call schedule
- Type / Location: Mobile worker / State of Connecticut between cities near Greenwich, New Haven, Stamford, and Hartford, CT. Tech may also be dispatched to nearby states occasionally.
- Must have a valid driver's license and a reliable vehicle with the ability to carry a 6-foot ladder
- Must have a working smartphone to access the company email and company ticketing system
- Must have basic cabling tools/technician tools
- Must know how to use a laptop/email/basic knowledge of Office 365 applications such as Word, Excel
- Must be proficient in utilizing technical tools such as cable testers and fiber testers.
- Requires experience in working in communications closets
- Must be able to safely lift heavy objects
- Must understand cable patching processes and procedures
- Must be familiar with 66 Block and 110 Block cross-connect procedures
- Must have a basic knowledge of data communications and networking
- Must be able to assist in troubleshooting issues
- Must understand network terminology
- Must be familiar with IP phones
- Requires good interpersonal communication skills
- Must be able to explain technical issues in a way the customer will understand an issue
- Must be able to interpret a customer's issue in a way that will allow the technician to facilitate a resolution
- 3 years of experience in data communications
- Must have a basic knowledge of Cisco Phones, switches and routers
- Must have a basic knowledge of local and wide area networking.
- High school diploma or equivalent required
Salary : $25 - $27