Customer Service Representative - Repairs

Our Client is in the power mission-critical operations for commercial, military, and general aviation, as well as industrial and medical applications. Built to rigorous commercial and military requirements, their advanced power systems deliver ultra-reliable start-up, back-up, and emergency power for the world's most demanding customers in the harshest environments and under the most hazardous conditions. From our patented, sealed FNC batteries to custom-designed solutions, they deliver power wherever and whenever it is needed.

The Customer Service Representative is responsible for a broad range of administrative and clerical duties and serves as the primary liaison between the Repair Station and customers worldwide. This position requires a detail-oriented team player who thrives in a fast-paced, diverse repair administration environment. Responsibilities include managing incoming repairs, maintaining repair workflow databases, handling incoming and outgoing customer correspondence, and compiling various reports. This is a customer-facing role that requires a customer-first mindset and the ability to manage performance metrics—including Turnaround Time (TAT) and On-Time Delivery (OTD)—to drive customer satisfaction.

Essential Responsibilities:

• Perform data entry into the repair order management network tool and ERP system.
• Use Microsoft Excel and Outlook to provide customer repair quotes, communicate delivery status, and compile on-time delivery and turnaround time reports.
• Process physical receiving and shipment of repair products in the Epicor ERP system.
• Invoice completed work and scan documentation into the repair order management network tool (ICM).
• Maintain continuous communication with customers, including global airlines, large aircraft OEMs, and military customers.
• Collaborate with finance and sales teams to process new orders, create customer accounts, establish credit terms, and generate quotes.
• Effectively manage and communicate with customers throughout the quote, approval, repair, and shipment processes.
• Maintain flexibility to support additional business needs as required

Requirements:

• 3–5 years of experience in an administrative, customer service, or sales support role within a manufacturing environment.
• Ability to interpret customer requirements, government contracts, and commercial purchase orders.
• Ability to work independently with minimal supervision, as well as collaboratively in a team environment.
• Strong attention to detail with a focus on accuracy.
• Demonstrated ability to perform well under pressure while meeting high customer expectations.
• Associate or bachelor's degree preferred but not required.
• Excellent communication, presentation, writing, and analytical skills.
• Proficiency in the Microsoft Office Suite, with strong Excel capabilities.
• Ability to manage and prioritize multiple customer programs simultaneously.
• Demonstrated entrepreneurial mindset and strong problem-solving skills.
• Prior experience with any of the following platforms is a plus: Epicor ERP, Aeroxchange, Wide Area Workflow (WAWF), Commercial Asset Visibility (CAV), and ETQ Quality Management Systems.

COM055

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.