Call Center Customer Support Representative

Call Center Customer Support Representative – Small Engines

Location: West Columbus
Schedule: Monday–Friday, 8:30 AM–5:00 PM (Overtime as needed)
Pay: Competitive, based on experience

Job Summary

We are seeking a customer-focused Small Engine and Parts Customer Support Representative to provide high-quality support via phone. This role handles warranty inquiries, technical support, and parts orders related to small engines and generators. The ideal candidate is friendly, dependable, and a strong team player who helps keep projects on track and deadlines met.

Responsibilities

• Provide superior customer service via inbound calls

• Answer customer questions regarding repair, service, and troubleshooting

• Identify parts using diagrams, breakdowns, or customer descriptions

• Learn and resolve customer issues related to small engines and generators

• Process warranty claims and customer orders accurately

• Document customer interactions and follow up as needed

Qualifications

• Recent call center experience within the last year (required)

• Customer service experience

• Small engine or automotive experience

• Electrical background is a plus

• Consistent and stable work history

• Ability to learn and retain product knowledge

Education

• High school diploma or equivalent

Compensation & Benefits

• Competitive pay based on experience

• Strong benefits package

• Casual, team-oriented work environment

If you're looking for a stable schedule, growth opportunity, and a supportive workplace, we'd love to hear from you!

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Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.