Operations Manager

Operations and Business Performance Manager

Semiconductor Packaging and Photonics

ERP Lead, High Mix Low Volume Environment

Role Summary

The Operations and Business Performance Manager owns day to day factory operations within a high mix low volume semiconductor packaging and photonics environment and serves as the commercial and operational heartbeat of the business. This role is responsible for scaling a growing operation, improving operational leverage quarter over quarter, and leading the Epicor ERP 11 implementation to enable data driven decision making. Success is defined by faster execution, right first-time quality, improved throughput, stronger gross margins, and increased customer confidence.

Key Responsibilities

Operational Leadership and Scale Up

• Own end to end production across semiconductor packaging, photonics, and optical alignment to meet delivery, quality, and cost targets.
• Develop and execute scalable capacity plans covering labor, equipment, and suppliers to support demand growth without compromising quality.
• Establish effective sales and operations planning rhythms and master scheduling to balance product mix and constraints while protecting customer commitments.

Commercial and Financial Ownership

• Apply strong business judgment to daily decisions by rapidly assessing cost, pricing, and margin impacts.
• Partner closely with Sales and Finance on quoting and value based pricing activities.
• Validate bills of material, routings, cycle times, and cost rollups to protect and expand margin.
• Improve operational leverage by increasing contribution margin per labor hour and reducing cost of goods sold through yield improvement, cycle time reduction, and material flow optimization.
• Own and act on key performance indicators tied to revenue, margin, and cash including on time delivery, gross margin percentage, work in process turns, inventory accuracy, scrap, rework, and labor productivity.

ERP and Data Enablement

• Lead the Epicor ERP 11 deployment, configuration, and adoption across operations and engineering.
• Establish accurate bills of material, routings, lot genealogy, and real time visibility into work in process and constraints.
• Build dashboards and reporting to support schedule adherence, yield performance, and operational decision making.
• Drive strong data governance, data hygiene, and standardized processes to ensure repeatable, fact based execution.

Continuous Improvement

• Implement Lean and continuous improvement practices across scheduling, material flow, and work in process management including Kanban, SMED, SPC, and visual management.
• Reduce touch time, improve first pass yield, and shorten lead times through structured Kaizen events and standard work.
• Create a culture of measurement, improvement, and sustainment that delivers compounding gains in operational leverage.

Customer and Supplier Interface

• Own production readiness reviews, schedule commitments, and build status communication with key customers.
• Partner with Procurement and Supply Chain to ensure supplier readiness, negotiate cost and quality improvements, and develop dual sourcing strategies to manage risk and cost.
• Team Leadership
• Lead and develop cross functional teams including technicians and engineers.
• Set clear priorities, coach structured problem solving, and reinforce behaviors that improve quality, speed, and margin performance.

Qualifications and Experience

• Eight or more years of experience in advanced electronics manufacturing or similar environments with demonstrated success scaling high mix low volume operations.
• Hands on ERP implementation experience including configuration, adoption, and data governance. Epicor experience strongly preferred, SAP also acceptable.
• Strong commercial acumen with an intuitive understanding of cost, price, and margin and experience supporting quotes and value-based pricing.
• Proven track record improving gross margin and operational leverage through continuous improvement, scheduling optimization, and material flow design.
• Comfortable working with financial and operational metrics including cost of goods sold, contribution margin, overall equipment effectiveness, and work in process turns.
• Lean or Six Sigma toolkit with the ability to lead Kaizen events and lock in standard work.
• Strong communicator with customers and suppliers who is decisive, data driven, and hands on in execution.