What are the responsibilities and job description for the Account Manager – Facilities Services position at NERT Facility Solutions?
Job Overview
We are seeking a highly organized and client-focused Account Manager to oversee day-to-day vendor performance, and client satisfaction across a multi-site facilities services portfolio (landscaping, snow, etc)
Responsibilities
- Client Relationship Management
- Work Order Management (Daily & Monthly)
- Vendor Coordination & Performance Oversight
- Partner with Market Managers to ensure quality of sites
- Out-of-Scope (OOS) Requests
- Documentation & Internal Compliance
- Cross-Department Coordination
- On-Call Rotation for snow season
Qualifications
- (REQUIRED) Experience in account management in facilities services, property management, field services, or related industries.
- (REQUIRED) Comfortable navigating service portals (FacilIT, ServiceChannel, Fexa, NetSuite, or similar and learning new systems)
- Strong communication skills with the ability to remain composed under pressure.
- Experience managing multi-site portfolios and coordinating with vendors.
- Ability to interpret SOWs and identify service gaps or quality issues.
- Highly organized and able to manage a high volume of work orders daily.
- Strong follow-through and ability to drive accountability with vendors.
- Must be comfortable handling after-hours emergencies as part of the on-call rotation.
Summary
The Account Manager ensures clients receive consistent, high-quality service across all locations. This role requires strong communication, task management, vendor oversight, and problem-solving skills to deliver excellence in a fast-paced, service-driven environment. Our Account Managers are the face of the company to both customers and vendors. This role must be comfortable dealing with both.
Pay: $52,000.00 - $57,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you prefer a small company or a large corporation?
- How many years experience do you have with Google Platforms?
- On a scale of 1 to 5 with 1 being the lowest, how would you rate your communication skills?
- Are you comfortable with working with many different personalities and able to adjust accordingly?
- What about this position made you apply?
Experience:
- Account management: 2 years (Required)
Work Location: In person
Salary : $52,000 - $57,000