What are the responsibilities and job description for the Level 2 Technician - Managed IT Services - MSP position at NerdsToGo of Chicago Downtown, IL?
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Job Summary
NerdsToGo of Chicago Downtown is a growing managed IT services (MSP) provider supporting small and mid-sized businesses across Chicago. We are hiring a full-time Level 2 Technician to own escalated tickets, client on-site visits, and hands-on infrastructure work across multiple client environments. This is a hybrid help desk field role for an experienced technician who works independently, communicates clearly with non-technical clients, and can mentor junior techs.
Responsibilities
- Serve as the escalation point for Level 1 tickets and own complex issues through resolution
- Provide on-site support at client locations throughout the Chicago area (regular on-site visits; company vehicle provided)
- Administer Microsoft 365, Entra ID/Azure AD, and Windows Server across multiple client networks
- Configure and troubleshoot firewalls, switches, access points, VPNs, and Wi-Fi
- Manage endpoints via RMM/MDM tools; handle imaging, deployments, and patching
- Perform server maintenance, backup/disaster-recovery verification, and security hardening
- Document client environments and resolutions in the PSA/ticketing system
- Support client onboarding projects, hardware rollouts, and network buildouts
- Mentor Level 1 technicians and contribute to runbooks and SOPs
Requirements
- 3 years of hands-on IT support experience, including Tier 2 troubleshooting
- MSP or multi-client environment experience strongly preferred (ConnectWise, Atera, NinjaOne, or similar RMM/PSA tools a plus)
- Strong Microsoft 365 / Entra ID administration skills
- Hands-on experience with business networking — firewalls, managed switches, VLANs, VPNs, and business-grade Wi-Fi — plus solid fundamentals (TCP/IP, DNS, DHCP)
- Current, valid driver's license and the ability to travel to client sites as needed — required
- Professional, patient communication with non-technical business clients
- CompTIA A /Network /Security or Microsoft certifications a plus
Pay & Schedule
$27–$33 per hour based on experience. Full time, based in downtown Chicago with regular travel to client sites in the metro area (company vehicle provided).
Salary : $27 - $33