What are the responsibilities and job description for the IT Service Desk Tier 1 position at Nerd Nation IT Solutions and Repair, LLC?
IT Service Desk Tier 1
Job Description
We are seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, or via e-mail using IT ticketing system. Pay is DOE.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or in person.
- Diagnose, research and resolve tier 1 technical hardware and software issues.
- Effectively advise and assist customers on appropriate action.
- Provide accurate information on IT products and services.
- Direct unresolved issues to the next level of support personnel.
- Identify and escalate situations requiring urgent attention.
- Maintain the highest possible level of customer service.
- Work with vendors and internal stakeholders to ensure accurate, effective training content.
- Other duties as assigned.
Qualifications
Required Experience:
- Associate's degree or 1 years of helpdesk work experience, required.
- Strong customer support skills
- Excellent written and verbal communication skills
- Problem-solving ability to diagnose and resolve basic technical issues.
- Demonstrates eagerness to learn and flexible with the ability to multi-task.
- Possess attention to detail and follow-through.
- Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
- High level of professionalism and ability to maintain confidentiality.
- Must own reliable vehicle for travel within the Big Horn Basin area.
- Able to lift at least 50 pounds.
- Able to work shift hours of 10:00am-6:00pm Monday- Friday, occasional late nights and weekends as assigned.
Job Type: Full-time
Pay: $14.50 - $16.50 per hour
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Salary : $15 - $17