Referral Coordinator

Overview: This position is responsible for referral operations at assigned clinics, establishing and standardizing systems and procedures for the distribution and use of health information through the organization, coordinating and referral functions with all other departments.

Essential Duties and Responsibilities:

• Maintain ongoing tracking and appropriate documentation of referrals.
• Ensure complete and accurate registration, including patient demographics and current insurance information.
• Per referral guidelines, provide appropriate clinical information.
• Review and contact insurance to ensure proper referral approval prior to scheduled appointments/procedures.
• Review details and expectations about the referral with patients.
• Ensure that all referrals are addressed within two weeks or prior to the scheduled appointment, whichever comes first.
• All other duties as assigned.

Supervisory Responsibilities: No supervisory responsibilities.

Competencies:

• Must have strong understanding of insurances and insurance web sites.
• Must be detail oriented.
• Effective verbal and written communication skills
• Must work well on a specific timeline and have the ability to prioritize tasks.
• Must have strong organizational skills.

Education, Experience, and Training:

• High School Diploma or equivalent required.
• Prior Medical Billing experience.
• Knowledge of medical terminology and insurance web sites preferred.

Physical Demands: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work requires physical hand dexterity and full range of motion for operation of the telephone.
• Requires sitting extended periods of time.
• Requires ability to hear within a normal range.
• Requires ability to work under stressful situations with high concentration and energy levels

Travel: No travel required.

Work Environment – The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

• This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic.)

Equal Employment Opportunity Policy:

Nephrology Associates of Central Florida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

About Nephrology Associates of Central Florida PA

Nephrology Associates of Central Florida is a Physician owned Nephrology practice. We have offices located throughout Central Florida and have provided quality care in the community since 1974. Our physicians are Board Certified and known leaders in the care of kidneys, kidney disease, kidney stones, hypertension, organ transplant and interventional Nephrology. We provide continuous care to our patients in our offices, our Vascular Access Center, hospitals and dialysis units. We are dedicated to treating our patients and their families with warmth, respect and compassion.