Front Desk Coordinator (Part-time, Job Share)

Front Desk Coordinator (Part-Time)

🕒 ~20 Hours/Week

📍 Holland, MI

🗓️ Two Days/Week (8am–Close)

✨ Join Our Team as a Co-Director of First Impressions✨

We’re looking for someone who’s warm, organized, and thrives in a dynamic environment. As the first face our patients see and the last voice they hear, you’ll guide them from their first call to their final visit—handling scheduling, onboarding, insurance, and more.

Not an insurance expert? No worries—we’ll train you. What matters most is your heart for people and your ability to stay focused through interruptions.

📅 Schedule & Flexibility

This is a part-time, job-share position. You’ll work two full days per week (7:45/8am–close) and help cover your partner’s vacation time. Occasionally that means working a full week—but never on Fridays (we’re only open Monday–Thursday)!

The job-share setup allows you to trade days when needed, schedule around life, and support each other with clear communication.

This is a permanent position.

💼 Core Responsibilities

• Being the Welcoming Face of Nephew
• Managing the daily treatment schedule
• Onboarding new patients
• Verifying insurance benefits (training provided)
• Coordinating paperwork and intake documents
• Supporting the clinical team with daily needs
• Keeping the clinic organized and running smoothly
• Doing “a little bit of everything” as needed

🙌 You’ll Thrive Here If You’re a...

• People Person – Friendly, confident, and great at helping patients feel at ease
• Problem Solver – You love investigating issues, taking initiative, and figuring things out
• Clear Communicator – Especially with your job-share teammate
• Local & Loyal – You love West Michigan and want to make a difference here
• Interruptible & Focused – You can bounce back after distractions and stay on task
• Reliable Finisher – You follow through, get things done, and support your team

🧰 Tools & Tasks You'll Use

You don’t need to be a tech expert—just comfortable using basic tools and willing to learn.

• Phones & Scheduling Software – Answering calls, booking, and managing appointments
• Google Workspace – Gmail, Drive, Calendar, shared docs, and digital organization
• Insurance Portals – Verifying benefits and submitting info (training provided)
• File Management – Copying, scanning, uploading forms and patient records
• Payment Collection – Taking co-pays and managing balances
• Clinic Upkeep – Light cleaning, folding laundry, organizing supplies

💵 Pay & Perks

• Pay: Based on experience (discussed at first interview)
• Perk: Retirement match included

✉️ How to Apply

If this sounds like your kind of place, email your resume to: admin@nephewpt.com

And don’t forget to include three reasons why YOU would make Nephew Physical Therapy even MORE awesome.