JOB SUMMARY

JOB RESPONSIBILITIES

• Operational Leadership

  • Supervise and lead outbound warehouse operations in alignment with corporate strategies, policies, and operational objectives.
  • Manage daily shipping, order fulfillment, staging, loading, and distribution activities to ensure customer requirements and service level agreements are met.
  • Monitor workflow, labor allocation, and productivity metrics to optimize operational efficiency and throughput.
  • Ensure timely and accurate shipment of products while maintaining inventory integrity and quality standards.
  • Identify operational challenges and implement corrective actions to improve performance and customer satisfaction.

  Team Leadership & Development

  • Supervise, coach, and motivate associates and team leads to achieve operational and performance goals.
  • Conduct performance evaluations, provide ongoing feedback, and support employee development plans.
  • Foster a positive work environment focused on teamwork, accountability, safety, and continuous improvement.
  • Assist with staffing, scheduling, training, and workforce planning to support business needs across multiple shifts.

  Safety & Compliance

  • Promote and maintain a safe work environment by ensuring compliance with company policies, OSHA regulations, and warehouse safety procedures.
  • Conduct safety observations, investigations, and corrective actions as needed.
  • Monitor adherence to standard operating procedures (SOPs) and quality requirements.
  • Support audits, inspections, and compliance initiatives.

  Process Improvement

  • Analyze operational performance metrics and develop action plans to improve productivity, quality, and cost efficiency.
  • Support continuous improvement initiatives utilizing Lean, Six Sigma, and other process improvement methodologies.
  • Collaborate with cross-functional teams to optimize workflows, eliminate inefficiencies, and enhance operational performance.

  Resource Management

  • Supervise the efficient use of labor, equipment, and facility resources to meet operational demands.
  • Support purchasing and maintenance activities to ensure an uninterrupted supply of materials and operational equipment.
  • Monitor operating expenses and support cost-control efforts.

  Additional Responsibilities

  • Provide support for client operations and identify opportunities to improve service and reduce costs.
  • Prepare operational reports and communicate performance results to leadership.
  • Perform other duties as assigned.

QUALIFICATIONS

• Required

  • High School Diploma, GED, or equivalent.
  • Currently works in an operation with multiple variables and multi-shift or process area responsibility, with substantial responsibility and limited direct supervision; or
  • Minimum of 5 years of experience in warehouse, distribution, logistics, or supply chain operations with demonstrated success in delivering results.
  • Experience leading teams in a fast-paced operational environment.
  • Basic mathematical and analytical skills.
  • Ability to read, write, and interpret documents, reports, and operational procedures.
  • Strong problem-solving and decision-making abilities.
  • Bilingual (English/Spanish).

  Preferred

  • Associate's or Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field.
  • Warehouse and distribution center experience.
  • Logistics and transportation experience.
  • Experience with warehouse management systems (WMS).
  • Lean, Six Sigma, or continuous improvement experience.
  • Prior supervisory or leadership experience in outbound operations.

PHYSICAL REQUIREMENTS

ADDITIONAL INFO

• Ability to work in a fast paced environment.
• Good verbal and written communication skills.
• Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas.
• Working knowledge of computerized applications (word processing, spreadsheet, database, presentation software, email).

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