What are the responsibilities and job description for the Account Manager, Aerospace & Defense (24155) position at NEOTech?
Summary
The ideal candidate will serve as the primary point of contact for all customer-related matters, leading the management of RFQ and proposal processes through Salesforce. This role requires proven expertise in account and program management within electronic manufacturing services and the ability to work independently from a home office while ensuring exceptional customer engagement and operational efficiency.
Essential Duties And Responsibilities
Job Knowledge, Skills & Abilities:
Benefits Offered: Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. NEOTech also provides a 401(k) Retirement Savings Plan option with a company match.
NEOTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.
NEOTech has a long-standing commitment to maintaining a safe, quality-oriented and productive work environment. We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co-workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEOTech employees and to the security of the Company’s equipment and facilities. For these reasons, NEOTech is committed to the elimination of drug and alcohol use and abuse in the workplace. NEOTech conducts pre-employment and post-accident drug screening.
The ideal candidate will serve as the primary point of contact for all customer-related matters, leading the management of RFQ and proposal processes through Salesforce. This role requires proven expertise in account and program management within electronic manufacturing services and the ability to work independently from a home office while ensuring exceptional customer engagement and operational efficiency.
Essential Duties And Responsibilities
- Operating as the lead point of contact for any and all matters specific to the customer(s).
- Building and maintaining strong, long-lasting customer relationships.
- Overseeing customer account and operational management, including quoting and agreements to maximize profit
- Develop trusted relationships with key customer stakeholders
- Drive end-to-end quotation process as primary liaison, partnering with site leaders and program managers to define strategy; review and approve pricing for accuracy and profitability; coordinate with internal team members and customers to resolve issues; and ensure seamless transition to operations post-contract award.
- Ensure the timely and successful delivery of product, services and solutions according to customer needs and objectives
- Clearly communicate customer needs to the organization and ensures the development of plan and actions to exceed the customer objectives
- Develop new business with existing customers and/or identify areas of improvement to meet costing quotes
- Collaborate with sales team to identify and grow business opportunities
- Assist with challenging customer requests or issue escalations as needed
- Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.
- Meets financial objectives by forecasting requirements; analyzing variances; initiating corrective actions.
- Responsible for ensuring our New Product Introduction Process exceeds customer expectations.
- Responsible to prevent exposure to excess and obsolete material due to customer engineering changes and end of life programs.
- All other duties as assigned by management
- Up to 50% travel
Job Knowledge, Skills & Abilities:
- Excellent written communication skills
- Proficient communicator and listener
- Excellent relationship-building skills
- Computer literate, high level of accuracy and detail oriented
- Must be able to handle multiple functions at the same time and maintain good organizational skills
- Demonstrated leadership skills
- 10 years of proven program management/account management experience
- 5 years' experience in electronic manufacturing services (EMS)
- High level of general business acumen
- Strong business management ability, including P&L responsibility
- Ability to influence cross-functionally, both within the company and with external companies/customers
- Prior management experience preferred
- Bachelors Degree or equivalent required, MBA preferred
Benefits Offered: Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. NEOTech also provides a 401(k) Retirement Savings Plan option with a company match.
NEOTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.
NEOTech has a long-standing commitment to maintaining a safe, quality-oriented and productive work environment. We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co-workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEOTech employees and to the security of the Company’s equipment and facilities. For these reasons, NEOTech is committed to the elimination of drug and alcohol use and abuse in the workplace. NEOTech conducts pre-employment and post-accident drug screening.