What are the responsibilities and job description for the Business Development Executive position at Neon Logistics?
Business Development Executive
About the job
Business Development Executive (BDE) – Dallas, TX
Are you an operational powerhouse who thrives on execution and precision?
Join the team at Neon Logistics as a Business Development Executive in our Dallas for 2026! We are looking for high-energy, detail-oriented professionals to serve as the operational backbone of our client relationships. At Neon, we don’t just move freight; we provide peace of mind through speed, transparency, and relentless accountability.
Do you thrive in a fast-paced environment where every minute counts?
As a BDE, you are the "engine room" of our accounts. You will be tasked with managing the day-to-day lifecycle of shipments, ensuring that our promises to customers are kept through meticulous execution. If you are a proactive problem-solver who enjoys the challenge of balancing multiple moving parts, this is the role for you.
Are you a relationship builder who values consistency?
At Neon, we believe that if you aren't talking to your customers, you aren't growing. Our BDEs are not just administrators; they are trusted points of contact who foster long-term loyalty through regular engagement and exceptional service delivery.
The Role
As a Business Development Executive, you will manage the operational execution for a select portfolio of clients, serving as their primary daily contact. You will bridge the gap between our customers’ needs and our carrier network to ensure seamless logistics solutions.
Key Responsibilities:
Operational Excellence & Execution:
- Serve as the primary point of contact for select clients, managing all daily communication and inquiries with a sense of urgency.
- Ensure 100% of shipments are accurately tagged, scheduled, and covered daily, overseeing the process from pickup to delivery.
- Manage the "Building Load" process, ensuring all data entry is accurate to prevent downstream errors.
- Maintain a rigorous "End of Day" audit of all loads with outstanding appointments and a total revenue audit to ensure financial accuracy.
- Speed & Responsiveness:
- Quote spot business with lightning-fast turnaround times, following up with customers on all quotes within 15 minutes.
- Respond to all Tenders within a 15-minute window to maintain our competitive edge.
- Provide prompt, proactive acknowledgments to all customer inquiries, ensuring they never have to ask for an update.
Relationship Management:
- Conduct weekly relationship-building calls with Points of Contact (POCs) for both spot and contract business.
- Maintain an up-to-date shared drive of Standard Operating Procedures (SOPs) for all accounts to ensure consistency and service quality.
- Act as the main point of contact for Carrier Representatives, negotiating and troubleshooting to keep freight moving.
- Financial & Issue Resolution:
- Act as the "first responder" for issue resolution, handling shipment delays or discrepancies with transparency.
- Address invoicing and Accounts Receivable (AR) issues in collaboration with the accounting team and the customer to ensure clean financial cycles.
- Manage portal updates and scheduling confirmations to keep all stakeholders aligned in real-time.
Why Neon?
- Rapid Growth: The opportunity to launch your career with a fast growing company.
- High-Energy Culture: Work alongside people who are passionate about the logistics industry and obsessed with customer success.
- Uncapped Potential: Competitive compensation with industry-leading structures.
- Professional Development: Continuous learning opportunities and a clear path for career progression within the Scottsdale office.
Requirements
- Proactive Mindset: A "make it happen" attitude with the ability to work independently.
- Extreme Attention to Detail: Ability to manage complex data and schedules without error.
- Communication Skills: Strong verbal and written communication for high-stakes negotiations and client calls.
- Speed: Comfort working in an environment where 15-minute response times are the standard.
- Accountability: A commitment to the core values of honesty, transparency, and personal responsibility.
Neon Logistics:Founded in 2017, we are a 3rd Party Logistics company dedicated to blending exceptional customer care with advanced technology. Our mission is to move essential goods while providing a platform for our team to thrive.