What are the responsibilities and job description for the Director of Clinic Operations position at NEOMED?
Position Information
Position Title
Director of Clinic Operations
Position Type
Admin/Professional
Department
Dean's Office - Dentistry
Full or Part Time
Full Time
Pay Grade
MN12
Position Summary Information
Department Specific Information
Starting salary range $78,286-$93,044, commensurate with experience.
Summary
The Director of Clinic Operations is a senior administrative staff member responsible for overseeing the daily operations and strategic management of all clinical activities within the dental college. This individual ensures that clinical services are delivered efficiently, safely, and in alignment with the academic and patient care missions of the institution. Working in close collaboration with faculty, staff and students, the Director ensures regulatory compliance, optimal patient care, and support for student clinical education.
Principal Functional Responsibilities
Staff Supervision and Training: Oversee day-to-day operations of predoctoral and postgraduate dental clinics. Ensure timely and efficient patient flow, clinic scheduling, and clinical resource allocation. Manage patient intake systems, electronic health records (EHR), and case assignment processes. Develop and implement standard operating procedures (SOPs) for clinic operations. Supervise clinical support staff (e.g., dental assistants, front desk personnel, sterilization technicians). Participate in hiring, training, performance evaluation, and professional development of clinic staff. Foster a positive, patient-centered, and student-supportive work environment.
Administrative and Financial Oversight: Assist in the development and management of clinic budgets, including revenues, expenditures, and capital improvements. Oversee inventory, ordering, and maintenance of clinical supplies and equipment. Monitor billing practices and coordinate with the finance department to ensure accurate reimbursement and patient billing.
Collaboration and Communication: Work closely with faculty, department chairs, and course directors to support clinical education. Liaise with IT, facilities, and external vendors as needed to maintain clinic infrastructure. Serve as a key member of the Clinical Affairs Committee and other relevant college committees.
Compliance and Safety: Ensure adherence to all local, state, and federal regulations, including HIPAA, OSHA, and infection control protocols. Collaborate with quality assurance teams to conduct audits, incident reviews, and implement continuous improvement measures. Maintain documentation and records in accordance with accreditation requirements (e.g., CODA).
Other Duties: Perform other related duties as assigned.
Qualifications
- Bachelor’s degree in health administration, Public Health, Business Administration, or related field, or equivalent experience
- Minimum 5 years of experience in healthcare or dental clinic operations management.
- Strong knowledge of dental clinic workflows, compliance standards, and patient care systems.
Preferred Qualifications
- Master’s degree in healthcare administration or related field.
- Experience working in an academic dental institution.
- Familiarity with dental practice management software (e.g., Axium, Dentrix, Eaglesoft).
The preferred candidate will have:
- Demonstrated leadership ability and experience managing diverse teams.
- Excellent organizational, communication, and interpersonal skills.
Physical Requirements
Must be able to utilize a phone, computer and other office equipment. Clinical environment with possible exposure to biological contamination, dental instruments, student clinicians and patients. Follows standard precautions wearing PPE as required. Requires the ability to be on campus daily.
Posting Detail Information
NEOMED Campus Safety Guidelines
In an effort to keep our campus community as healthy and safe as possible, NEOMED may require vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience.
Salary : $78,286 - $93,044