What are the responsibilities and job description for the IT Support Associate- Information Technology position at Neolytix?
IT Support Associate - Information Technology
| Role Title | IT Support Associate |
| Department | Information Technology |
| Location | Gurugram, Haryana, India (Onsite) |
| Shift | UK Overlapping US Shift |
| Experience Required | 1 – 3 years |
| Employment Type | Full-Time |
About Neolytix
Neolytix is a US-headquartered healthcare BPO/KPO serving 280 healthcare organizations across Revenue Cycle Management, Credentialing & Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics. With delivery centers in Gurugram (India) and Manila (Philippines), we combine deep US healthcare operational expertise with a technology-enabled service model — including our proprietary InCredibly credentialing platform. We are at an inflection point, transitioning from a services company to a Services-as-Software model.Position Overview
The IT Support Associate will provide first-level technical assistance to onsite and remote users across the Gurugram office and global operations. This role ensures the smooth functioning of hardware, software, network infrastructure, and end-user systems. The ideal candidate brings strong problem-solving skills, excellent communication, and a customer-service mindset to every interaction.Key Responsibilities
- Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
- Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Google Workspace).
- Manage user accounts, security permissions, and system access through Azure AD, Office 365, and other enterprise platforms.
- Maintain and update IT asset inventory, ensuring proper documentation and tagging of company equipment.
- Support and monitor network connectivity, Wi-Fi, and VPN performance in coordination with IT administrators.
- Assist in the setup and maintenance of video conferencing systems and collaboration tools (Google Meet, Zoom, Microsoft Teams).
- Respond to service tickets and follow up to ensure timely issue resolution per defined SLA targets.
- Collaborate with global IT teams for escalations, project rollouts, and security compliance initiatives.
- Educate users on IT best practices, system security, and productivity tool usage.
Qualifications
Education: Bachelor's degree in Information Technology, Computer Science, or a related field.Experience: 1–3 years of experience in IT support or helpdesk roles within a corporate or BPO environment.
Technical Skills:
- Proficiency in Windows, MS Office 365, and common enterprise IT platforms.
- Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems.
- Familiarity with service desk tools such as Jira, Freshservice, or Zendesk preferred.
Soft Skills: Strong analytical, troubleshooting, and communication skills with the ability to manage multiple tasks in a fast-paced environment.
What We Offer
- Exposure to a multi-geography US healthcare technology environment with hands-on learning across enterprise platforms.
- Collaborative work environment with direct access to a supportive global IT team.
- Competitive compensation and benefits package including health insurance and paid time off.
- Ongoing professional development and certification support opportunities.