What are the responsibilities and job description for the Client Success & Administrative Specialist - Chicago position at Neolytix?
Client Success & Administrative Specialist
(Healthcare Operations Coordinator)
Neolytix | Chicago, IL (On-site) | Full-Time
About Neolytix
Neolytix is a healthcare management services organization supporting 270 provider groups across revenue cycle management, credentialing & enrollment, patient access, and payer analytics. Our Chicago office is the US hub of a global delivery team spanning three countries.
The Role
You’ll be the operational backbone of our Chicago office — coordinating across provider enrollment, payer relations, and client service while keeping the day-to-day running smoothly. This is a high-touch role where you’ll work directly with company leadership and clients, so strong communication and a bias toward getting things done matter more than any single technical skill.
What You’ll Do
Support provider enrollment and credentialing workflows, including follow-ups with payers, tracking application status, and resolving issues to keep timelines on track.
Assist with payer contract communications — drafting correspondence, organizing documentation, and coordinating between internal teams and payer contacts.
Serve as a point of contact for local clients, including scheduling check-ins, preparing meeting materials, and occasionally visiting client sites in the Chicagoland area.
Handle office operations for our Chicago location: supplies, scheduling, travel coordination, expense tracking, employee coordination for US-based staff, and support for marketing events and industry conferences.
Maintain organized records across enrollment cases, payer interactions, and client communications so nothing falls through the cracks.
Prepare basic reports and dashboards to support team visibility into operational workflows (Power BI experience a plus; we’ll invest in building your skills here).
What We’re Looking For
Bachelor’s degree in business, healthcare administration, or a related field (MBA a plus).
1–3 years of experience in operations, client services, or administrative coordination — healthcare industry exposure preferred but not required.
Strong written and verbal communication skills; bilingual English/Spanish is a significant plus.
Comfort working across multiple workstreams simultaneously in a small-team environment.
Proficiency in Microsoft Office; familiarity with Power BI or other reporting tools is a bonus.
Reliable, self-directed, and comfortable operating with minimal supervision.
What We Offer
Competitive hourly compensation commensurate with experience.
Direct mentorship from senior leadership across healthcare operations, payer strategy, and analytics.
A clear growth path — this role is designed to deepen into payer analytics and client strategy as you develop.
A small, high-impact team where your contributions are visible from day one
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