What are the responsibilities and job description for the Renewal Specialist position at NEOGOV?
This is a remote role from anywhere in the US.
Please note, this is not a commission-based position.
NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, employee development, and management. Through the NEOGOV HR Suite, our passion is to bring efficient and more innovative solutions to public sector organizations. We are in business to serve the people who serve the people.
The Renewal Specialist will be involved with the day to day administration of renewals and financially related functions of the business. The Renewal Specialist will execute annual price increases while maximizing retention rates and maintaining a positive relationship with our customers. The Renewal Specialist communicates regularly with customers regarding contract questions, renewal questions, etc. This position is for someone who is interested in being a strong individual-contributor on a highly entrepreneurial team.
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Please note, this is not a commission-based position.
NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, employee development, and management. Through the NEOGOV HR Suite, our passion is to bring efficient and more innovative solutions to public sector organizations. We are in business to serve the people who serve the people.
The Renewal Specialist will be involved with the day to day administration of renewals and financially related functions of the business. The Renewal Specialist will execute annual price increases while maximizing retention rates and maintaining a positive relationship with our customers. The Renewal Specialist communicates regularly with customers regarding contract questions, renewal questions, etc. This position is for someone who is interested in being a strong individual-contributor on a highly entrepreneurial team.
- Send monthly renewal quotes to customers.
- Process and administer renewal quotes/contracts for customers in Salesforce.
- Submit renewal contracts for customer signature.
- Discuss annual price increases with customers and negotiate/pushback on customers as necessary.
- Research and resolve customer inquiries/disputes as they arise via email/phone through cases and video meetings as needed.
- Maintain records in the subscription management system.
- Provide internal support to sales, legal, finance, and customer success teams.
- Navigate and find necessary information in contract documents.
- Be the primary contact for renewal related communication and the process that supports it.
- Identify inefficiencies in the process and promote improvement of areas identified.
- Perform other related duties as assigned.
- Detailed with a focus on accuracy
- Think thoroughly and independently
- A strong team player with an emphasis on timeliness
- A customer service enthusiast
- Someone with the ability to work in a fast paced, ever-changing environment.
- Thoughtful and inquisitive individual with high energy and a great work ethic who can add value to the team
- Ability to multi-task, and be able to adapt to changing tasks and priorities quickly
What You Have - BA in Business or related field (or equivalent experience) preferred
- 3 years of experience in renewal execution and negotiation preferred
- 1-3 years of working experience in software sales, account management, or customer service environment a plus
- Experience working directly with customers required
- Sharp attention to detail with excellent organization skills required
- Excellent verbal and written communication skills required
- SaaS (Software as a Service) experience strongly preferred
- Proficiency in Salesforce is a plus
- Google experience preferred
- Competitive Wages
- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
- Generous PTO to support work-life balance
- 401K Matching
- 12-week Paid Parental Leave
- Autonomy to grow and find your career path with supportive leadership
- Inclusive and diverse work environment
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