What are the responsibilities and job description for the Account Development Representative position at NEOGOV?
NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday processes NEOGOV is a leading AI-enabled SaaS provider serving the public sector and public safety organizations nationwide.
For more than 25 years, we’ve helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and onboarding to employee growth, retention, compliance, and public safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer focus, and purpose-driven technology to help build stronger communities.
The Account Development team is responsible for the support, training, and best practice coaching and account retention and expansion for all customers. You will strategize customer support execution, communicate with other departments to ensure synergy. You will proactively look for new and innovative ways to ensure our customers’ success with our products and generate sales opportunities. Your primary responsibility is account expansion. You will work directly with an Account Manager and coordinate meetings to demo NEOGOV products.
This is an on-site role located in Draper, Utah. Candidates must be available to work in the office Monday through Friday during standard business hours. This role involves real-time collaboration with cross-functional teams, participation in team meetings, and active engagement in the office environment.
Work Environment Requirements:
This is a full-time, in-office position. Remote or hybrid work is not available for this role.
Must be available for in-person, ad-hoc team discussions, coaching, and feedback sessions throughout the workday.
Required to attend and participate in daily stand-ups, team meetings, training, and company events held in the office.
Reliable daily commute to the office is required.
This posting is for an existing vacancy.
- Develop and cultivate customer relationships with key decision makers and power users/administrators.
- Resolve simple to moderately complex tasks related to our product suite.
- Conduct Partnership Reviews (business reviews) with current customers - review current products, current implementations, help discover and resolve concerns, and ask questions to discover areas where we can expand the account with additional products.
- Schedule product demonstrations
- Assist with support case escalations and facilitate customer communication where needed.
- Complete product training to gain deeper understanding of NEOGOV products.
- Proactive calls and engagements to seek demonstration appointments.
- Meet regularly and communicate often with the assigned Account Manager to ensure objectives are aligned for the territory.
- Communicate product feedback where appropriate and work with other internal teams to help resolve customer concerns and product ideas.
- Generate excitement for new or developing products by keeping customers updated on their progress. Sharing information on product enhancements.
- Find upsell opportunities through customers’ use-case
- Track KPI’s (partnership review meetings, demos, SQO%, and sales territory quota attainment)
- Work with at-risk customers as needed along with other internal teams to resolve concerns and retain customers.
- Someone with strong organizational and follow through skills
- An individual with High level of personal accountability
- Able to set expectations and communicate goals and objectives with customers and teammates
What you have:
- B.A/B.S or equivalent work experience
- Minimum 3 years working directly with customer accounts
- Minimum 1 year of experience with one or more SaaS products
- Prior technical sales experience is preferred
- Excellent written and verbal communication skills
- Ability to successfully communicate and coordinate with departments across the organization, including Sales, Support, QA, Product Management, Finance, etc
- Experience presenting both to groups and one-on-one
- Salesforce experience preferred but not required
Competitive Wages
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Autonomy to grow and find your career path with supportive leadership
Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office.
Inclusive and diverse work environment
Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.