Front Desk Receptionist (Bilingual)

NEO Surgical Group is seeking a professional, organized, and customer-focused Front Desk Receptionist to serve as the first point of contact for our patients. The ideal candidate is bilingual in English and Spanish, thrives in a fast-paced medical environment, and has a strong commitment to providing exceptional patient care and administrative support.

This position plays a critical role in creating a positive patient experience while ensuring the efficient operation of our Jacksonville clinic.

• Greet patients and visitors in a professional and welcoming manner.
• Perform patient check-in and check-out procedures.
• Schedule, reschedule, and confirm patient appointments.
• Answer and direct incoming phone calls promptly and professionally.
• Verify patient demographics, insurance information, and required documentation.
• Maintain accurate patient records within the EMR system.
• Assist patients with intake forms and office procedures.
• Communicate effectively with providers, case managers, attorneys' offices, insurance representatives, and staff.
• Collect copayments and process patient payments when applicable.
• Scan, upload, and maintain medical records and other documentation.
• Coordinate referrals, authorizations, and medical records requests.
• Ensure the front office remains organized, efficient, and compliant with company policies.
• Support clinic operations and assist with additional administrative duties as assigned.

• Bilingual in English and Spanish with strong verbal and written communication skills.
• Previous experience in a medical front desk, medical receptionist, or healthcare administrative role.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• High attention to detail and accuracy.
• Ability to work independently while contributing to a team environment.
• Professional demeanor, reliability, and strong work ethic.
• Proficiency with Microsoft Office and basic computer applications.

• Experience working in a chiropractic, orthopedic, pain management, surgical, or personal injury practice.
• Experience with Athenahealth (AthenaOne) or similar EMR systems.
• Knowledge of Personal Injury (PI), PIP claims, auto insurance, and workers' compensation cases.
• Familiarity with medical terminology and healthcare scheduling processes.

The ideal candidate is a dependable professional who can quickly learn internal processes, maintain a high level of accuracy, and provide outstanding service to every patient. We are looking for someone who is proactive, detail-oriented, and capable of managing multiple priorities in a busy healthcare environment.

• Competitive compensation
• Opportunities for growth and advancement
• Supportive team environment
• Stable and growing healthcare organization
• Meaningful work helping patients throughout their recovery journey

If you are a motivated, bilingual professional with medical office experience and a passion for patient care, we encourage you to apply and become part of the NEO Surgical Group team in Jacksonville.