What are the responsibilities and job description for the Operations Coordinator position at Nen Creative?
About Nen Creative
Nen Creative partners with tech startups to launch bold ideas into the world, creating the brands, products, and stories that fuel their growth.
Since 2022, we've partnered with some of the world's top founders and institutions, including Amazon, Pear VC, Andreessen Horowitz, Mercor, Context Inc, Netic, Listen Labs, Tech Week, Mantis VC, Spur, Flora, and more.
We're growing fast and looking for great people to join us.
About The Opportunity
Nen Creative is looking for an Operations Coordinator to help support and improve the systems that keep the company running day-to-day.
This role is ideal for someone early in their career who is highly organized, operationally minded, detail-oriented, and excited to grow inside a fast-moving creative startup environment. You’ll work closely with leadership across operations, finance, production, and project management to help maintain internal systems, support billing and operational workflows, and improve how the company operates as we continue to scale.
A big part of this role is making sure the basics happen consistently: invoices go out on time, vendors get paid, expenses are tracked, hours are logged, and internal systems stay organized. In the first few months, the focus will be learning our systems and executing these workflows reliably. After 3–6 months, you’ll start identifying and implementing process improvements that make our operations cleaner, faster, and more scalable.
What You'll Do
Nen Creative partners with tech startups to launch bold ideas into the world, creating the brands, products, and stories that fuel their growth.
Since 2022, we've partnered with some of the world's top founders and institutions, including Amazon, Pear VC, Andreessen Horowitz, Mercor, Context Inc, Netic, Listen Labs, Tech Week, Mantis VC, Spur, Flora, and more.
We're growing fast and looking for great people to join us.
About The Opportunity
Nen Creative is looking for an Operations Coordinator to help support and improve the systems that keep the company running day-to-day.
This role is ideal for someone early in their career who is highly organized, operationally minded, detail-oriented, and excited to grow inside a fast-moving creative startup environment. You’ll work closely with leadership across operations, finance, production, and project management to help maintain internal systems, support billing and operational workflows, and improve how the company operates as we continue to scale.
A big part of this role is making sure the basics happen consistently: invoices go out on time, vendors get paid, expenses are tracked, hours are logged, and internal systems stay organized. In the first few months, the focus will be learning our systems and executing these workflows reliably. After 3–6 months, you’ll start identifying and implementing process improvements that make our operations cleaner, faster, and more scalable.
What You'll Do
- Own day-to-day invoice intake, payment tracking, vendor follow-up, and reimbursement coordination
- Support client invoicing, A/R follow-up, collections tracking, and billing coordination
- Make sure invoices are sent on time and payment status is clearly tracked
- Help ensure vendors are paid on time and approval workflows move quickly
- Track team hours, follow up on missing time entries, and help reconcile hours against client agreements
- Maintain clean records across Ramp, Gusto, QuickBooks, Monday, and internal tracking systems
- Support expense tracking, receipt collection, card management, and reimbursement workflows
- Help document SOPs and improve repeatable finance and ops processes over time
- Flag issues early when something is missing, delayed, inaccurate, or likely to create downstream problems
- 0–2 years of experience preferred
- Strong internship experience welcomed
- Extremely organized and detail-oriented
- Strong operational follow-through and sense of accountability
- Comfortable handling recurring operational tasks with consistency and accuracy
- Strong written communication skills
- Comfortable learning and working across systems and tools quickly
- Able to manage multiple priorities without things slipping through the cracks
- Proactive, resourceful, and willing to learn
- Comfortable in a fast-moving startup or agency environment
- High level of discretion and professionalism around sensitive company information
- Be part of a small, fast-growing creative studio trusted by world-class startups and investors
- Work directly with the partners on ambitious, high-impact projects across some of the most interesting companies in tech
- Lead and define the strategy practice at Nen, with real ownership over how we approach the work and how the team grows
- Help shape the brands, narratives, and stories of the next generation of tech companies
- Medical, dental, and vision coverage, 401(k), PTO, and company holidays